itaied-Connect

[spice oxide]

Hi there, charge_enabled is a flag tell you if the account is enabled for Charges. If the charge_enabled is false, then you need to check the requirements.currently_due to find out what info you need to submit so that you can request to enable the Charges for this account

[lucid zinc]

do stripe send email notifications for the connected account with the required action info?
We are using Connect and Express onboarding.

[spice oxide]

Yes, Stripe will send reminder emails to express accounts

[spice oxide]

I need to step away so I’m going to archive this thread. If you need help with anything else please ask in #dev-help or contact Stripe Support: https://support.stripe.com/contact

[hollow quest]

@lucid zinc 👋

how can I tell if a connected account has finished the onboarding process? As I understand it, some information is verified async and can take up to a few days.
Indeed, the recommended approach is to rely on webhooks specifically listening for the account.updated event: https://stripe.com/docs/connect/identity-verification-api#determining-if-identity-or-business-verification-is-needed
How can I tell the difference between a connected account that never finished the onboarding process (i.e didn't fill in some required info) and an account still in a verification process?
Same process as above, really.

[lucid zinc]

Hi, we are actually using webhooks, but I'm a bit confused about those multiple fields:

• charges_enabled
• details_submitted
• requirements.currently_due

When should I check each of them?
My goal is to redirect the user to the onboarding page and allow / disable the ability to purchase products from that user.

Any by the way, we are using Express connected account, and you sent me the Custom docs, if that makes any difference.

[hollow quest]

When should I check each of them?
Well you'd listen for account.updated event and see what the status of each is. Particularly if there's requirements due, you'd send them back to an Account Link

[hollow quest]

Same principles apply, really

[lucid zinc]

ok I see. I think that because we are using Express, Stripe will notify by email the connected account on requirements, right?

So we only have to take care of the charges_enabled

[hollow quest]

Right, but you may want to alert them to any upcoming requirements perhaps sooner than when they actually become due

[lucid zinc]

ok thank you

[willow relic]

This thread has been archived. If you need help with anything else please ask in #dev-help or contact Stripe Support: https://support.stripe.com/contact

[spice oxide]

Hi @lucid zinc I've unarchive this thread

[lucid zinc]

Hi, thank you.
I'm just about to implement these validations into our system, but I have a question.
In case of requirements.currently_due can I just send the connected account a new onboarding link to provide the required information?

[spice oxide]

Yes, you can send the connect onboarding link to the connected accounts where they can input the necessary. Please note that connect onboarding doesn't collect external_account aka bank account number

[lucid zinc]

OK great. Thank you again

[lucid zinc]

Do capabilities and charges_enabled / payouts_enabled connected in some way?
Is it possible to have a pending or inactive state transfers or card_payment capabilities while charges_enabled and payouts_enabled are true?
for example: { payouts_enabled, charges_enabled: true, capabilities: { transfers: pending, card_payments: pending } }

[spice oxide]

I don't think charge_enabled will be true if card_payments is pending.

[lucid zinc]

ok thanks