#Michael Raphael-Express-dashboards
lost shadow
Is this actively blocking your users from onboarding? Is it breaking your integration?
Also, what is the account ID for the platform?
dark haven
It's a UI issue
You fixed the onboarding issue thankfully.
Some of our customers have this view
Which is what we want them to have versus
the very limited view
But when I view a customer I see...
So why are there 3 different views of my Express customers dashboard
Can we please get them all at least on the V2 more complex design that has more details -- and if possible I'd be interested to learn why their dashboards do not look like V3 (the standard connect layout that is my view when I go into their account)
lost shadow
Can you post your platform account ID?
dark haven
acct_1L9F7gJf1SQfoPVg
lost shadow
So all of those views are for different things. The Dashboard view that you see is not the same as the Express Dashboard that your users see.
Which accounts are being used to get the first 2 screenshots? Can you post their accounts IDs?
dark haven
Honestly I cannot
- Half users have this issue and have the same exact onboarding process
- Why is my view different -- can we not make this their view?
and from a development perspective why not
If I can see it why cant they have this dashboard w/o customers
winter cradle
Much of the entire point of Express Accounts is they do not have the available controls of full platform and/or Standard accounts - so the Express Dashboard is specifically design to expose only those parts they actually have control over.
dark haven
but the reporting is not something they can control
and Stripe* limits it tremendously
why remove this element
winter cradle
Well, I don't since I don't work for Stripe - just a fellow user.
lost shadow
@dark haven This is unfortunately not really something I can debug for you without account IDs. Additionally, this is more of a support question. This chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email
dark haven
support redirected me to you
since this is clearly a dev issue that onboarding customer dget different account views
acct_1LG4fcQqh4U65TVB
Will just mass send like 5-10 account IDs
acct_1LG4JLR6nDGeCh5q
lost shadow
Do you have a thread number for where support directed you here?
lost shadow
Will just mass send like 5-10 account IDs
Please don't do that. It's not helpful
Can you get a thread number for your chat with support please?
dark haven
Can you please get a senior engineer to assist with this matter
As I've had meetings all week with your team and even members of the sr. level trying to help us resolve
We need the dashboard for all of our accounts to be on the more complex UI
Feel free to message Alex Cooper or Shilpa to confirm our conversations.
winter cradle
acct_1LG4JLR6nDGeCh5q
You can help two_shoes get info faster if you can give him the acct's associated with the screen shots, above, so he can make direct comparison...
dark haven
GiG with all due respect, this matter is not relevant to you. I would appreciate if you particpated as a spector versus involved.
Every account ID is relevant. We have over 500 - with many errors involved in the process that were directly due to issues with Stripe.
so sharing that many would be irrelevant,.
Thank you for your input however.
lost shadow
@dark haven it's impossible to troubleshoot if I don't have examples of account IDs that are seeing different views in the Dashboard. I'm happy to help to the extent that I can, but just posting a list of account IDs is not going to get us anywhere unfortunately.
dark haven
They all have the relevant info you requested.
Again Two-shoes, it seems that you don't have perhaps the necessary skills to assist. That is understandable, please bring a sr. member to assist.
lost shadow
Can you provide an account that is seeing the restricted view?
winter cradle
Yes, the image is the restricted view - he is asking what is the account that has that restricted view...
dark haven
acct_1LEh2aR5EJFWcRHK
acct_1LECrEQuv05o60oH
acct_1LDvi9QtpNbZtzZX
dark haven
These users have the view above (B - Restricted View)
outer reef
Hey two-shoes had to step out so I can help from here. Catching up on this thread. Might be a couple minutes
I'm still looking in to the differences between the two accounts. As far as I can tell this is not something that can be coded which may mean you have to go back to support as this would be more of an account config issue.
And I'm still trying to understand who exactly you have talked about this to. Did you talk to koopajah and Rubeus? And did your internal conversations with Alex and Shilpa pertain to this as well?
dark haven
All of the above
outer reef
Thank you. Reading up on those
Do remember roughly when you discussed this UI specifically on this server before? I am having trouble finding it in the previous threads that still exist here
Or do you remember what the recommendation on this UI from those threads?
dark haven
Pompey this is a much longer discussion
We had a migration of Standard to Express.
We had a major issue where customers couldnt onboard and Koopa and solutions team had to fix bug for 4hrs
That allows our users to connect -- we were offline for almost 20hrs.
All of our clients had no ability to process payments.
Once they onboarded, there were issues and still are with verifying accounts whcih were meant to be verified since their Standard accounts were in good standing.
Then we had an issue (this ticket) where the UI for some clients express dashboard is different than others.
I've since noticed that the account ID I provided which the user added me as a team member has since changed since I mentioned this whole fiasco.
Which means it is possible to change and needs to be done for all users.
outer reef
Which account ID of the five did that happen on?
dark haven
I candidly hav eno idea how to check
outer reef
I've since noticed that the account ID I provided which the user added me as a team member has since changed since I mentioned this whole fiasco.
Can you clarify a bit of what you meant by this then? I'm unclear what account ID you were referring to there
If you can log in to the dashboard, the account ID is typically at the bottom of this page.
dark haven
They added me as a team member to their account and so idk how to view from perspective of the express dashboard
outer reef
Looks like it is not accessible from the Express dashboard. You will have to ask that teammate for the ID so we can look further.
I'm still not finding much on the UI difference but am still looking.
I've since noticed that the account ID I provided which the user added me as a team member has since changed since I mentioned this whole fiasco.
Also now that I reread this I notice I am unclear on what you are saying changed here. Did the UI of your Express dashboard change after adding you as a team member, or did something else on the account change?
dark haven
Im not sure tbh
acct_1LDvi9QtpNbZtzZX -- new UI
acct_1LECrEQuv05o60oH - limited UI
Here is an example of both
outer reef
Right thanks for those at least, I was looking at those from when you sent them earlier. Not seeing immediate differences. Still haven't seen why they'd be different. Will reach out to my colleagues to see what they know here
outer reef
I've been trying to but the tool I normally use doesn't work here. I have mostly been trying to look at differences on the accounts themselves