#Tomato-Connect
idle zephyr
Hi there, do you check the requirements.currently_due and provide the info accordingly?
violet ivy
Yea
plucky tulip
Hi! I'm taking over this thread.
Can you clarify what is the issue? It looks like this custom account is missing some information so it is restricted.
violet ivy
Could u please explain some errors?
"code": "verification_document_id_number_mismatch",
"reason": "The ID number on the document does not match the ID number on the account. Please upload a document with an ID number that matches the ID number on the account. You can also update the ID number on the account.",
"requirement": "person_1LFZG72QDQf6Ebu9TnJaW2sB.documents.passport.files"
And why documents.company_license.files required? We sent this, and i don't see errors about that. So why it is required
@plucky tulip A u here?
plucky tulip
Sorry for the delay, Discord is busy. Having a look now.
viral fox
"code": "verification_document_id_number_mismatch",
"reason": "The ID ...
what can I explain there beyond the clear error message itself?
violet ivy
I don't understand that is The ID
number
Where was the ID entered that does not match the document
viral fox
it would be what you passed to https://stripe.com/docs/api/persons/create#create_person-id_number for example
violet ivy
Ok, thank u, @viral fox and that about second question
"Why documents.company_license.files required? We sent this, and i don't see errors about that. So why it is required?"
viral fox
not sure, you're right, you did send that but the API says it's still required
seems strange
might be a bug, if you're seeing that happen for other accounts please reach out to https://support.stripe.com/?contact=true so we can investigate with the owning team
for now you could try to upload it again
oh I know why
it's because when you create the File object you used purpose:identity_document but that's not correct, per https://stripe.com/docs/api/accounts/create#create_account-documents-company_license-files you must use purpose:account_requirement instead, that's what it's not being recognised.
https://stripe.com/docs/api/files/create#create_file-purpose
shadow sable
👋 happy to help
violet ivy
Hello. Have the same problem from last message
Connected account acct_1LFcTB2Q2xHVxVgZ
INFORMATION NEEDED - DUE NOW
Company license
But we sent Company license
We changed file purpose
shadow sable
I will take a look
shadow sable
ok sure