#Mickey - Invoices

1 messages · Page 1 of 1 (latest)

vivid onyx
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Hello! What's up?

visual jungle
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Hi Rubeus. I've been asking support but still have not got the exact answers so going to here

sullen willow
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....

visual jungle
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my test invoice :in_1LDtyXHWAV6ODzCnFoZHC6rM

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The description for the product in Summary is as expected: Product Nam (per <unit_label>)

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but in PDF invoice/receipt there is only Product Name

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The the price/plan item is "Unit Price". This looks like a glitch. Am i right?

vivid onyx
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Looking...

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Yep, that seems like a bug! I will flag internally.

visual jungle
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Great thanks for that

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Finally, I can ask the right person 🙂

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There is another case

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for This invoice: in_1LDtyXHWAV6ODzCnFoZHC6rM

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The Product Name missing the (per <unit_label>) as well

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Again in Summary, it displays properly.

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This seem happen only for products with Volume or Graduated prices.

vivid onyx
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Ah, having another example helps, thank you!

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So the unit_label does show up on Invoices otherwise?

visual jungle
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No it does not shows for the two test invoices I mentioned

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Only in Summary view in Dashboard

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This is important for our customers to know what items we charge.

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By which unit

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It does show up for products with standard price

vivid onyx
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Meaning it shows up on Invoice PDFs with standard prices?

visual jungle
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Yes, correct

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like this one: in_1LDtyIHWAV6ODzCnkVPlqP4X

vivid onyx
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Gotcha. Will include all of this detail in the bug report!

visual jungle
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Thank you very much for your help.

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Another question is: as can be seen in these invoices

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The products are services so we do not use shipping address

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and the Bill to.. block just seats in the middle of the invoice

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Can it align to the right edge when the 'Shipping to' block is not present?

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It would be very usefull if there is some customisation options like that for automated invoices.

vivid onyx
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The Invoice PDF layout cannot be modified, no.

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Sorry.

visual jungle
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Ok

plush creek
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hi ! i need help

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i use stripe through acuity scheduling to receive payments. my last payment was about two weeks ago.. however stripe is repeatedly taking $30 from my bank account & im confused on why ? i have no refunds or disputes..

vivid onyx
plush creek
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that's not working, im not getting any responses

vivid onyx
plush creek
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is there a number i can call

vivid onyx
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Made a thread for you. 🙂

visual jungle
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Thanks again Rubeus. Is there any way for us to follow up when these known bugs resolved?

vivid onyx
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If you want to receive updates go to https://support.stripe.com/contact/email and fill out the form to create a support ticket. Provide details about your issue and mention me (Rubeus) in your message. Let me know when you've submitted the form so I can grab your ticket and follow up later.

visual jungle
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I submitted that form before mentioned about these

vivid onyx
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Did you get a reply?

visual jungle
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I submitted twice but none yet

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only some follow up email after the online chat

vivid onyx
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Did you include the Invoice ID above (in_1LDtyXHWAV6ODzCnFoZHC6rM) in your message?

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Ah, I think I found it.

visual jungle
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Great. I always mention the exact Ids to make it easy to check

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The automated reply emails do not include ticket numbers

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I got your reply email. Thanks Rubeus.

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👍

vivid onyx
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Was just about to let you know I sent it. 🙂

visual jungle
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🤝 😉