#Michael Raphael - Express - Phone & Email Q
fleet venture
My customers that are now on an Express account are not being asked during onboarding to provide their email + phone and statement descriptor. Therefore, all accounts that do not fill this info out have our companys data. Is there anyway we can dynamically push from a config file on our platform this info so we dont get phone calls or emails from their customers.
We just received 2 calls from someone because the company issued a refund and she wants ABC.
frank falcon
I believe you can update the statement descriptor via the API for those accounts: https://stripe.com/docs/api/accounts/update#update_account-settings-card_payments
Can you give me the Payment Intent or Charge ID associated with the payment that had the wrong statement descriptor? It sounds unusual that they wouldn't be asked for that info during onboarding.
fleet venture
I am not so concerend with Statement Descriptor as I am having our public info (settings stored on Stripe) versus our cleints
aka email + phone
frank falcon
Where are the customers seeing that info?
fleet venture
The end user sees it on receipts and such.
frank falcon
Gotcha. Can you provide that Payment Intent/Charge ID so I can take a look and see what's going on?
Flagging this is a public server, not sure if you want that info here for all to see (you can delete that message if you don't want that info to be visible to everyone).
fleet venture
What is this referring to?
frank falcon
What is what referring to?
fleet venture
Flagging this is a public server, not sure if you want that info here for all to...
?
frank falcon
This is a public Discord server. You shared a screenshot with your email and phone number.
fleet venture
nvm I picking up what your putting down
But that was what I was referring to
why are my connected platform emails showing our info and not theirs?
frank falcon
I don't know. I'd be happy to take a closer look, but I need a Payment Intent or Charge ID so I can find out what's going on.
fleet venture
Let me get one
With that said, we transferred all of our standard accounts to express this AM.
I am sure you have colleagues who are aware of the fiasco we dealt with.
Most of the storm has settled but we have a client in UAE who is in a pending state but just yesterday his account on Standard was active.
Can we expedite the onboarding process so he can resume payouts?
frank falcon
I can't do that kind of thing here, I don't have any way to verify your identity. Stripe Support would need to help you with that kind of thing.
fleet venture
Can we provide loans to clients via express as they had on standard
frank falcon
Meaning with Stripe Capital?