#Julien-card-identity
dark snow
Hello 👋
Not sure as I don't know much about the onboarding requirements but can you share the account ID in question? Will try to take a look
plush rivet
Yes, here it is : acct_1LDu39Gaxt7nUqvU
floral berry
Thank you for the ID. Hanzo had to step out but I am taking over and looking in to this
floral berry
Hey apologies this is taking a bit but I am still looking in to this. Capabilities and requirements can be a bit tricky to look in to
Can you send me a screenshot of where you are seeing this "card identity" info missing? I am having trouble finding what exactly that relates to as well
dusk widget
HI @plush rivet . I've been taking a look at the Account you provided. It looks like your requirements have gone past due and that is why your account is not fully active. You can take a look at the requirements property in your most recent request here:
https://dashboard.stripe.com/test/logs/req_lvkyYo3Geg5hts
plush rivet
Can you send me a screenshot of where you are seeing this "card identity" info m...
It's written in french but I found it "Connect" tab then "Connected Account"
plush rivet
HI <@153490183126253568> . I've been taking a look at the Account you provided....
Mmh okay, but what i'm supposed to do to fix this ?
dusk widget
And you have tried creating a new Account Link recently to re-initiate the onboarding process?
dusk widget
What happens if you log in as the connected account on your dashboard? Are you prompted for information there?
plush rivet
I can successfully access to the account dashboard without any prompt
dusk widget
Based on the requirements I saw I would expect something like this at the last screen of the onboarding page
plush rivet
Yes, I expected to face those requirements on the onboarding page too. But especially for this account, it never happened
Usually, (at least for the other accounts that work), I filled out the onboarding form once, and I had to make another account link to complete the verification step. And it works. But this account behaves differently 🤔
dusk widget
And you've made other accounts that use the same parameters?
{
type: "standard",
email: "1LDu2EGa7FN78zFk@example.com",
country: "CH"
}
dusk widget
Okay so unfortunately account acceptance/rejection can be really tricky as my colleague @floral berry mentioned. I think, in order to understand what went wrong with the first account you'll need to write in to Stripe Support
https://support.stripe.com/contact/email
plush rivet
Ok, thanks for helping, i'll write
dusk widget
Oh, i found this request regarding the successful account:
https://dashboard.stripe.com/test/logs/req_39oeRnZ2YYjwoY
Did you provide this test verification info for the one that is failing?
This request triggered your successful account from inactive -> pending -> active (After some other automated steps on our end)
plush rivet
Oh, i found this request regarding the successful account:
https://dashboard.str...
The given link is not working (No logs found for the given ID), I don't understand what you're talking about
ember raft
Hello! I'm taking over and catching up now...
It sounds like you may not be logged in to the matching Stripe account if that link isn't working.
Can you switch to the correct account using the account switcher in the top left of the Dashboard?
It's the account that ends in 40et.
If you scroll down to the bottom of this page you can see all off the accounts and their IDs which you have access to: https://dashboard.stripe.com/settings/user
plush rivet
Ok, I can see the logs now, thanks, but I don't get it.
I'm testing stripe just with this
const accountLink = await stripe.accountLinks.create({
account: 'acct_1LDu39Gaxt7nUqvU',
refresh_url: 'https://example.com/reauth',
return_url: 'https://example.com/return',
type: 'account_onboarding',
});
const account = await stripe.accounts.create({
type: 'standard',
country: 'CH',
email: '123123123123@example.com',
});
Then, I'm filling the onboarding form and check on Stripe if the account is "succeeded" or "waiting".
That's all I did 😅
plush rivet
No worries 😊
ember raft
I'm a bit confused... you're creating an Account Link and then creating an Account after that? Usually it's the other way around. Where is the Account ID in the Account Link creation code coming from?
plush rivet
No sorry, i just copy/paste both code in the same snippet.
I created the standard account first, then account link to fill onboarding form
One of my both account (talked before) works and asked me identity card during the onboarding form. acct_1LDuOH2ekI7540et
But the other account doesn't work and never asked identity card even if i try with another account link acct_1LDu39Gaxt7nUqvU
ember raft
Ah, so this is a Standard account, and I think they've already completed onboarding, so this account holder would need to log in to the Stripe Dashboard to provide the outstanding information. Are you able to open an incognito/private browsing window and log in to the Stripe Dashboard as this account?
plush rivet
I can successfully access to the account dashboard without any prompt
Yes, but nothing is asked (no dialog or popup)
ember raft
I'm not sure why that is... I recommend you contact support and ask them to check on this account to see if it's in some kind of unusual state or got stuck or something like that: https://support.stripe.com/contact