#rayray-report

1 messages ยท Page 1 of 1 (latest)

violet raven
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Hi there! What query are you running that is only returning 8?

random solstice
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select * from connected_accounts

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and i take that back - 28 is the number

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my apologies - though i do have over 300

violet raven
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Okay you said the query is just select * from connected_accounts if that helps

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So you are using Sigma here, correct?

random solstice
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yes

violet raven
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Are you creating all of your Connected Accounts?

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Or are you connecting some via OAuth that were already created?

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I think Sigma will only return those accounts that you have platform controls over (meaning you created them)

random solstice
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we've always created them via the OAuth route

violet raven
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Gotcha, so likely the ones that are being returned are when someone creates a new account with your platform via OAuth.

random solstice
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was there an update that is relatively new that would give us platform controls over any new standard connected accounts?

violet raven
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As opposed to connecting a previously created account.

random solstice
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ohhhh wow - that is rough

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we've always used the OAuth route so still a little weird

violet raven
random solstice
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ah

violet raven
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However, this didn't change your Sigma behavior

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Prior to this change you wouldn't have been able to retrieve any Standard accounts via Sigma.

random solstice
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yes that was my experience

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makes complete sense

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now the real question...how do i get those other accounts to allow for us to manage via platform controls...

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is there anything in stripes power to allow for this. without it we're in all types of trouble from a reconciliation and reporting standpoint

violet raven
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Yeah not possible unfortunately. We can't give platform controls to these accounts that can be connected to multiple platforms (if they were created as a standalone account originally then that is the case). This would allow platforms to see sensitive data about other accounts and platforms.

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You should still be able to do most of your reporting and reconciliation however.

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Like what data can you not get that you need for reporting/reconciliation?

random solstice
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not so shoot myself in the foot but you can already do so via dashboard

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๐Ÿ™‚

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well for instance if I want to see the sum of source charge amount and the application fees grouped by account

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so i can say "this is how much money we charge with varying application fees to each client" then maybe "by service"

violet raven
random solstice
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you had said that if was a security concern for connecting to other accounts that have additional platforms connected. My assumption is that seeing charges/fees etc made on other platforms is the issue. If I "view dashboard as" I can see all this information I beleive

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but that aside - how might I answer the question I posed for instance?

violet raven
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Ah I see what you are saying. Yeah I'm not as familiar with the Dashboard as we mainly help with the API.

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That should still return the data from your Connected Accounts that don't have platform controls.

random solstice
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interesting - do you know if any metadata is available through that api ?

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would be helpful but i could probably get away with not having it - just curious

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and thank you so much for your responses here. I'll check the reports api out and see if I can pull some in and do some queries to join the accounts/fees/sourceamounts

violet raven
random solstice
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great - will give it a whirl

violet raven
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๐Ÿ‘

random solstice
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thank again!