x001w - Migrated Subscription | Stripe Developers | Page 1

glacial atlas Jun 8, 2022, 4:29 PM

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HI 👋

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Can you describe your situation in a little more detail?

median perch Jun 8, 2022, 4:29 PM

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it's my code

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but it will change for customers

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everything right?

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when the migrated subscriptions created, it will charge for my old customers immediately

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pls help

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hello

glacial atlas Jun 8, 2022, 4:38 PM

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Hi, sorry it's busy right now.

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Okay so have you tested this in test mode?

median perch Jun 8, 2022, 4:39 PM

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I'm in a hurry now, and my old customers are receiving subscription renewal notices one after another. What do I need to do now? please help me

glacial atlas Jun 8, 2022, 4:40 PM

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To verify the behavior? In general all Subscriptions will invoice up-front (when created). The invoice is in a draft state for 1 hour after being created and if you don't want them to be billed for the current billing period you can set the invoice as Paid out of band.
https://stripe.com/docs/api/invoices/pay#pay_invoice-paid_out_of_band

median perch Jun 8, 2022, 4:41 PM

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glacial atlas Okay so have you tested this in test mode?

Why doesn't the bill start from the time I set, but when I create this subscription?

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how about BillingCycleAnchor?

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the time should be BillingCycleAnchor I set.

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hello

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pls help

glacial atlas Jun 8, 2022, 4:48 PM

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Do you have a request ID for one of the changes?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

median perch Jun 8, 2022, 4:48 PM

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yes

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https://support.stripe.com/questions/recreate-subscriptions-and-plans-after-moving-customer-data-to-a-new-stripe-account

Recreate subscriptions and plans after moving customer data to a ne...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I have done these steps

glacial atlas Jun 8, 2022, 4:50 PM

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I am asking for the request ID for one of the requests you made using the code above. They start with req_

median perch Jun 8, 2022, 4:50 PM

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now I have done the second step, and make sub in my new account, but But a new problem arose. The subscription fee was not charged from the previous cycle, but charged to the customer immediately.

glacial atlas Jun 8, 2022, 4:52 PM

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Can you share the request ID for the API request you made?

median perch Jun 8, 2022, 4:52 PM

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what is request ID?

glacial atlas Jun 8, 2022, 4:53 PM

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If you read the doc I linked above, it will tell you. They are in your Stripe dashboard in the Developer logs where we show every API request made by your account.

median perch Jun 8, 2022, 4:59 PM

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I did the data migration on Monday. i need to check the diary

glacial atlas Jun 8, 2022, 5:00 PM

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You should be able to filter your logs by day & time to find the right API requests.
https://dashboard.stripe.com/logs

median perch Jun 8, 2022, 5:00 PM

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req_HA7s0SnDYUH5oW

glacial atlas Jun 8, 2022, 5:01 PM

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Okay so you see in the right hand side there's an ID field? Can you copy/paste one of those IDs in this chat window?

median perch Jun 8, 2022, 5:01 PM

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I've migrated hundreds of pieces of data, all of which are immediately sending subscription orders to customers. Instead of charging the user from the period I set.

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req_HA7s0SnDYUH5oW

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"id": "sub_1L7d61D5BdSHt7NMDcwAoaHW"

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req_KwpY3vdMGhQiCH

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is it Ok?

glacial atlas Jun 8, 2022, 5:04 PM

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This should still generate a prorated subscription from the date of creation to the billing_cycle_anchor timestamp you specified.

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That is what we describe here. https://stripe.com/docs/billing/subscriptions/billing-cycle

Setting the subscription billing cycle date

Subscriptions are billed on a cycle, learn how to set the billing date.

median perch Jun 8, 2022, 5:05 PM

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yes, I have set BillingCycleAnchor

glacial atlas Jun 8, 2022, 5:07 PM

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Right, but that will still create an invoice for an abbreviated period as we discuss in the docs

median perch Jun 8, 2022, 5:09 PM

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yes, I guess this subscription charge starts from the time（IBillingCycleAnchor） I set, no? Don't do it this way?

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hello

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pls

glacial atlas Jun 8, 2022, 5:15 PM

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No, that is not what the docs say

median perch Jun 8, 2022, 5:16 PM

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pls how I can do ?

glacial atlas Jun 8, 2022, 5:18 PM

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Mark the initial invoice created as paid_out_of_band like I linked earlier

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or

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Don't create the Subscription in Stripe until you need it.

median perch Jun 8, 2022, 5:18 PM

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and Now how do I cancel which subscriptions are billing my customers?

glacial atlas Jun 8, 2022, 5:20 PM

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You can mark them as paid out of band which indicates the user has already paid for the billing cycle that invoice is for. Also please review the doc on migrating subscriptions carefuly as we detail how you can use Subscription schedules to accomplish your goal as well:
https://stripe.com/docs/billing/subscriptions/migrate-subscriptions#create-subscriptions

Migrate subscriptions to Stripe Billing

Import subscriptions from other sources into Stripe.

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But you should take time, read thoroughly, and perform tests if you want to make sure you don't negatively impact your customers

median perch Jun 8, 2022, 5:23 PM

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how can I get the "in_xxx"

glacial atlas Jun 8, 2022, 5:25 PM

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Those should be in the Subscription objects in your logs.

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Each subscription has a latest_invoice property that contains the ID

median perch Jun 8, 2022, 5:29 PM

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if I do that, This will refund the paid money to the customer?

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I would like to be able to refund the customer.

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hello

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pls

summer oriole Jun 8, 2022, 5:36 PM

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Hi there 👋 taking over

median perch Jun 8, 2022, 5:37 PM

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hi

summer oriole Jun 8, 2022, 5:37 PM

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if I do that, This will refund the paid money to the customer?
Not sure what "that" is. Can you explain? None of Snufkin's recommendations in the last few messages seem to indicate a refund should happen

#x001w - Migrated Subscription