josevarela-subscription

[ornate summit]

hi there! can you share the subscription id? it'd look like sub_xxx

[stoic current]

Hello Alex, thank you for looking into it.
Here you go: sub_1KJeeeF82qnKuo0xhgEZlkcJ

[ornate summit]

hmmm, gimme a second to test things out

[stoic current]

Thank you 🙏

[crimson kettle]

👋 stepping in and gimme a few mins

[stoic current]

Thank you orakaro 🙌

[crimson kettle]

I see this Sub has 1 voided and 3 draft Invoices

Have you charged the Customers all of them?

[stoic current]

Yes, but it was all charged in a different invoice

This means, that the invoice is not attached to the subscription in any way

[crimson kettle]

I see. So I think you will need to get rid of those 3 draft Invoices so your Sub can return back to active

This Doc documented how to complete unpaid Invoice to make the Sub back to active. Its not applicable in your case, but the idea is similar https://stripe.com/docs/billing/subscriptions/overview#unpaid-subscriptions

So I think

1. Turn off auto_advance on each draft Invoice by setting it to false, just to be sure also change Sub's collection_method to send_invoice
2. Finalize 3 draft Invoice
3. Mark them as paid out_of_band
4. Change back Sub's collection_method to charge_automatically

[stoic current]

Let me try that

[crimson kettle]

Please see the edited version 👆

[stoic current]

Thank @crimson kettle
By paying the invoices as paid_out_of_band I was able to put back the subscription as active.
I have done this via API, but is this affordable via Dashboard?

[crimson kettle]

No I think it's only doable via API

[stoic current]

No problem.
Thank you so much for your help @ornate summit @crimson kettle
Have a great day 👍