#Krunal-WisePOS-E

1 messages · Page 1 of 1 (latest)

ionic cipher
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@junior perch let's use the thread here. Can you explain more why you want to timeout or reset in mobile app?

junior perch
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yes

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Actually we have case

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when some one is not doing payment after initiating the payment and Amount display on reader will be there -0 in this case it's stuck

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on next discovery it's failed

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Re initalization is not allowed in Mobile app sdk

fiery tendon
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Hi @junior perch can you send me the payment intent ID?

junior perch
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ok

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give me 10 min

junior perch
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give me some more time sorry for delay busy with something else

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I am giving you payment intent id

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pi_3L3xwTBTDnqJlDMT0Yhl0kUz

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payment intent d

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Hey
Are you there ?

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now if i kill my mobile app terminal stuck there with amount screen

fiery tendon
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Hi @junior perch yes I'm here

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I only see a PaymentIntent creation request from you backend, there's no subsequent confirmation request from the Terminal reader

junior perch
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yes that's the question

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if i am not swiping card on terminal and kill my mobile app

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then when terminal will clear or reset existing request

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is there any way ?

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we tried reset reader api but it is not working

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giving error like - Reader is currently processing a transaction from a different integration mode.

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i have raised query in chat section of stripe as well

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for the same case

fiery tendon
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What's your Terminal code like?

junior perch
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means you need serial number ?

fiery tendon
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No, you Android or iOS code.

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You are using an mobile app connecting to a bluetooth reader right?

junior perch
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no internet reader method

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i am using terminal sdk for iOS & android both

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{"terminals":[{"label":"new Terminal","serial":"WSC513124019824","terminalId":"tmr_EkuHVwBVPTuxjP"}]}
This is my terminal

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we have server oriented payment process

fiery tendon
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OK, so you are using server-driven integration

junior perch
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Our web app is already live

junior perch
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Now we are doing the same for mobile app

fiery tendon
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So basically your mobile app talks to your server and you are making API call from your server to Stripe Terminal, is it the correct understanding?

junior perch
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yes

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just token call is from mobile app to sdk running

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discovering and selecting terminal is also from mobile app

fiery tendon
junior perch
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just collecting payment and processing payment is from server end

fiery tendon
junior perch
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no positive case of payment is working fine

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we can proceed for payment and it is working

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Use Case 1 :User initiate payment for In office payment using terminalSearch for Terminal ( Discover )
Select Terminal Request for Payment and confirm for proceed furtherTerminal will display amount for payment User kill app or back any how or not responding to terminal for any reason
Issue - Terminal will goes into Standby mode and not resetting on new request Restart terminal is only solution for next payment in this case.

fiery tendon
junior perch
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no i am not doing capture payment request
and killing mobile app without it

fiery tendon
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You need to capture the payment after processing it

junior perch
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my question for same Negative case - how to reset terminal display

junior perch
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I want to clear terminal display from server end

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is it possible ?

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or from mobile sdk end

fiery tendon
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Hmm, so basically you want reset the reader for incomplete payment

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Let me check

junior perch
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Use Case 2 :

  1. User request payment from mobile app for Customer A
  2. Wait for 1-2 min to swipe card and meanwhile some one initiate payment from web
  3. web is resetting that mobile app request and clear terminal display and requesting new amount on top of that existing request for Customer B
  4. If Mobile App user doesn't know about it - it will swipe customer's card and payment will cut on that customer A for the request of Customer B
fiery tendon
nocturne wyvern
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yeah but that's not the ask @fiery tendon ,they want to cancel it from the mobile side, they are using the same reader from the server-driven integration and also in a mobile SDK integration at the same time

junior perch
nocturne wyvern
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@junior perch ultimately I don't think there's a good solution here since the SDKs don't really expect to be used simultaneously like that. I would just catch the error you get in the app(that "Reader is currently processing a transaction" one you mentioned) and handle it robustly by letting the cashier know the payment didn't go through

junior perch
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that's ok but in real time scenario with mobile app is like kill app or internet down case

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what's the default session timeout for terminal

nocturne wyvern
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I don't know I'm afraid

junior perch
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And how can we customize it ?

nocturne wyvern
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not sure you can!

junior perch
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so our issue is terminal stuck

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in above case user's need to restart the terminal

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after that works for next payment

nocturne wyvern
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is it an option to not use both integrations here?

junior perch
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no that's not possible

nocturne wyvern
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we probably intended that you only use either the server-driven integration or the mobile SDK integrations

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not both at the same time

junior perch
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we are only using server driven method here but reset is must in any case
as in mobile app re-intialization is not allowed like in web sdk have

nocturne wyvern
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anyway you're also talking to our main support team you said so I'm not going to duplicate effort, they can help and escalate the issue for you and you can write a detailed email if needed

junior perch
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i have already chatted with support team in website they must have created support ticket with my transcript email

nocturne wyvern
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sounds good

junior perch
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but no reply from any team member yet

nocturne wyvern
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it's been 5 minutes

junior perch
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so i have contacted here again

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no i have write an email yesterday

nocturne wyvern
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ok

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you're asking a complicated question about an edge case in an advanced way of using Terminal so it will take time to understand the use case and get you the best answer

junior perch
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okay so what's the expected ETA ?

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for any answer

nocturne wyvern
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you can reply back to your email thread and ask that

junior perch
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k

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can you give me ticket id for future conversation

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if possible