#David-subscription
sleek barn
Hi! Can you share the request ID where you updated the subscription, and what you where expecting to see?
gray pawn
Subscription ID: sub_1Kxq9hFM9jDuA8CDF2lVpMrU
I increase 1 item and this is the numbers:
The price is 32,03, no 60,18
sleek barn
Thanks! Give me a few minutes to look into this.
gray pawn
ok
sleek barn
Have you made the change to the subscription already? Or is your screenshot an upcoming invoice?
sleek barn
Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
gray pawn
wait
i here, wait
req_jZvJyPYONEoHSI
{
"customer": "cus_LXcNtaJbgUsN1e",
"subscription": "sub_1Kxq9hFM9jDuA8CDF2lVpMrU",
"subscription_items": {
"0": {
"id": "si_LfAU01kBNPhIfK",
"price": "price_1KgQAOFM9jDuA8CDyh1HJYL5",
"quantity": "7"
}
},
"subscription_proration_behavior": "always_invoice",
"subscription_default_tax_rates": {
"0": "txr_1KgRemFM9jDuA8CDWeyYRsw1"
}
}
sleek barn
Thanks, and can you copy/paste the response you got?
sleek barn
Yes, I can't see the response either, that's why I'm asking. Could you try to redo the request and share the response?
opal ermine
hi, sorry I'm taking over for @sleek barn, please give me a moment to get the context
grim cairn
yes
I mean, this seems normal. You can look at the JSON and see how the total is calculated, which part exactly is unexpected to you and what do you expect to see and why? Can you be more specific about what part of the response is wrong to you?
gray pawn
Why customer have 6 items in subscription product
He pay 6 items, and need increase to 7 items
He pay 32,03, no 60,18
grim cairn
Why customer have 6 items in subscription product
because they have 6, thats what they chose when they created the subscription I believe : https://dashboard.stripe.com/subscriptions/sub_1Kxq9hFM9jDuA8CDF2lVpMrU
grim cairn
He pay 6 items, and need increase to 7 items
yep
grim cairn
He pay 32,03, no 60,18
again, why? What is your reasoning for why it should be 32.03, how do you calculate or decide that?
gray pawn
Why no?
Why Stripe say 60,18 ? if product increase 1 item, 1 item = 32,03
This is the product: https://dashboard.stripe.com/products/prod_LNAVmz93Qsmoih
grim cairn
Why Stripe say 60,18 ? if product increase 1 item, 1 item = 32,03
yeah but that's not how it works, since it's prorated
also you are not looking at the update cost
you're looking at the next invoice
that's why it's the "upcoming invoice" endpoint
it shows what they will pay next month, after the update has been done, so it's showing the amount for 7 items
grim cairn
ok, then feel free to submit a bug report to https://support.stripe.com/?contact=true
gray pawn
wait, the last question
grim cairn
sorry but I'm not going to look at that link since it's in livemode and could affect a real end-customer.
gray pawn
If u open this link, u can do i say
grim cairn
I can't no. I'd also suggest deleting the link since it's a public channel and you're letting anyone on this server access that link and potentially charge someone's credit card.
I deleted it for you
if you need support with a specific livemode customer, reach out to our support team for private support instead. If you have developer questions about using the API in testmode you can ask here.
gray pawn
ok, thanks for delete link
The billing portal of customer same the same
If i pay 6 item with discount, and up to 7 items, stripe no calc good
gray pawn
?