wullvie-terminal-eur | Stripe Developers | Page 1

rotund lodge May 11, 2022, 3:09 PM

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Hello 👋
Let me check

proud laurel May 11, 2022, 3:11 PM

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Thanks for the response! I know Stripe had a France Terminal beta program that went live, just want to know how to set up our account (or add a new account) properly for this. I'm sure there is a way

rotund lodge May 11, 2022, 3:13 PM

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Ah are you part of that beta already?

proud laurel May 11, 2022, 3:14 PM

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I "was" but before we managed to do anything with it their support emailed me letting me know it's no longer beta and now public haha

rotund lodge May 11, 2022, 3:14 PM

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Ah gotcha
Looking

proud laurel May 11, 2022, 3:15 PM

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The real snag here is trying to accept EUR card_present in FR while the business, Wilson, has it's registered business / account, in the US.

rotund lodge May 11, 2022, 3:44 PM

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are you using stripe connect? or are you working with just a single account?

dire terrace May 11, 2022, 3:50 PM

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👋 stepping in here

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This doesn't really make sense... the location is intended to represent where the Reader is actually operating.

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If you are accepting payments in France, then you should have a location in France

proud laurel May 11, 2022, 3:57 PM

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Hi Bismarck thanks for the help. @rotund lodge we have 2 accounts 1 for US 1 intended for FR

proud laurel May 11, 2022, 3:59 PM

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dire terrace If you are accepting payments in France, then you should have a location in Fran...

So you must have a registered business address in which ever could try you intend to accept payments? Forgive me if that might sound like a silly Q I just may not be aware this to be the case

dire terrace May 11, 2022, 4:00 PM

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Not silly at all.

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Have you read through: https://stripe.com/docs/terminal/fleet/locations?

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Locations play a factor in the information used for the successful authorization of the transaction. So you want to ensure the location that you are using is within proximity to the actual Reader

proud laurel May 11, 2022, 4:02 PM

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Ok gotcha. Originally we were going to have Amer Sports EU (Wilson parent company) register, but, and likely a misunderstanding, a stripe rep from support said otherwise

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Is there a way to provide the account an address of operation? So Wilson: registered biz add. in US but operating at times in Paris, FR (Roland Garros tennis tournament for fun fact)

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We have* added a Paris location to our account (the Roland Garros facility address) to associate with the WP3 readers

dire terrace May 11, 2022, 4:12 PM

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If I'm understanding you then no I think in this case you just register two locations — one in the US and one in FR and then connect based on the location that the reader is being used at.

proud laurel May 11, 2022, 4:15 PM

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Ok that was my impression as well. (In short) As long as we tell Stripe where the reader is going to be used it should be ok

dire terrace May 11, 2022, 4:15 PM

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Yep!

proud laurel May 11, 2022, 4:15 PM

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Alright. We will go with that and try. Last Q while I have you if you don’t mind!

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Will having the accounts “currency” set as USD still prevent this? Or was it just likely the location not associating, so Stripe assumes US biz, US reader location

dire terrace May 11, 2022, 4:19 PM

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Hmm good question

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My understanding is that currency is tied to location

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But let me check

proud laurel May 11, 2022, 4:19 PM

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Ok haha

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Currently this is what we see in our logs from iOS:

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Screen_Shot_2022-05-11_at_12.21.13_PM.png

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So it seems to know to use the Roland Garros (Paris) location, but this was also linked before the account was finished being setup / verified on Wilsons side, and somehow the location is missing from the dashboard so not sure

dire terrace May 11, 2022, 4:24 PM

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Can you provide that request ID (req_xxx) that you see in the error?

proud laurel May 11, 2022, 4:26 PM

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Should this be in the dev dashboard?

dire terrace May 11, 2022, 4:29 PM

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I can see it in the screenshot above

proud laurel May 11, 2022, 4:29 PM

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oh ok

dire terrace May 11, 2022, 4:29 PM

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I just don't want to try and type it out lol

proud laurel May 11, 2022, 4:29 PM

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oh ok haha. which id is it?

dire terrace May 11, 2022, 4:29 PM

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req_xxxxx

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StripeAPIRequestID

proud laurel May 11, 2022, 4:29 PM

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ohh i see lol

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req_c31EvCGnBOt31H

dire terrace May 11, 2022, 4:30 PM

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thx

proud laurel May 11, 2022, 4:30 PM

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thank you for all the help btw - wish every company had such an active discord like this

dire terrace May 11, 2022, 4:45 PM

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lol ugh

proud laurel May 11, 2022, 4:45 PM

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uh oh

dire terrace May 11, 2022, 4:45 PM

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I looked at https://stripe.com/docs/terminal/payments/regional 3 times because I thought we stated this publicly

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And missed that it is indeed on there 😂

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So it is merchant country based

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Not location based

proud laurel May 11, 2022, 4:46 PM

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so we're toast

dire terrace May 11, 2022, 4:46 PM

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If you change the country selector then it shows you which currency you can present in

proud laurel May 11, 2022, 4:46 PM

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lol

dire terrace May 11, 2022, 4:46 PM

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US only can present USD

proud laurel May 11, 2022, 4:46 PM

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ok

dire terrace May 11, 2022, 4:46 PM

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So yeah in this case you need to register the Reader to a FR account to present in EUR

proud laurel May 11, 2022, 4:47 PM

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ok gotcha

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And the only real way to get an account setup / verified in FR is with a registered business there as well?

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(Wilson can't create an account with, say an address of operation, since it isn't a registered business address)

dire terrace May 11, 2022, 4:50 PM

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Yeah I believe you need to have a biz address in that country. I'm not super familiar with this side of things though... it might be worth checking with our Support team for whether there would be a way for them to open a FR account.

proud laurel May 11, 2022, 4:51 PM

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Ok. Yea I'll reach out to them and see if they can maybe push through an account creation for a situation like this. It's all contracted between French Tennis Federation and Wilson so maybe there will be some legitimization idk lol

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Well thank you for the help - finally got a nice conclusion on this instead of having our dev team test and test and test haha

dire terrace May 11, 2022, 4:53 PM

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Glad we could help!

#wullvie-terminal-eur