beinggandhi - payment receipt | Stripe Developers | Page 1

torn acorn May 10, 2022, 10:01 PM

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Hi! Taking a look here

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You can find it here: https://stripe.com/docs/api/charges/object#charge_object-receipt_url by retrieving the charge: https://stripe.com/docs/api/charges/retrieve

turbid geyser May 10, 2022, 10:09 PM

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Thanks . we are using hosted stripe checkout wiht prebuilt checkout.

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Any recommendation in that case.

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Also our platform account is acct_1HrjUNHaof0IjCDr , what we want to achieve is when a customer makes a payment on a connected account, they should get an email.

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we are already collecting that email in the stripe hosted checkout page.

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My email settings seems fine. Can we as platform change the email settings of connected account.

torn acorn May 10, 2022, 10:16 PM

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You can still attain the receipt_url by getting the payment_intent from the checkout session: https://stripe.com/docs/api/checkout/sessions/list#list_checkout_sessions-payment_intent, then retrieving the payment intent https://stripe.com/docs/api/payment_intents/retrieve to get the charge object.

turbid geyser May 10, 2022, 10:18 PM

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So from session, we get the payment intent.
From payment intent we get Charge
from charge we get the receipt link.

torn acorn May 10, 2022, 10:19 PM

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Can you share more information on the follow up question? Are the connected accounts having issues receiving payment emails? Are these payment in a test mode? Do you have a request id for one of these? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

turbid geyser May 10, 2022, 10:20 PM

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We just received a complaint from the end customer with pi_3Kxy2aQiBxrjWjnu1ubMy6kP

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that he didnt get an email

torn acorn May 10, 2022, 10:20 PM

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So the end customer is not receiving the email?

turbid geyser May 10, 2022, 10:20 PM

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yes

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by the way this has happened for all of our connected accounts.

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Its just with offices reopening , lot of ppl need receipts for reimbursement ..increasing our support load

torn acorn May 10, 2022, 10:27 PM

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It looks like you are using Direct charges with Custom connect which is not recommended. With custom connect accounts, there is not a setting to enable receipt emails. Can you share more details about why you're using Direct charges with Custom connect?

turbid geyser May 10, 2022, 10:28 PM

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Its a stop gap arragement before we move to destination charge with on-behalf.

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pi_3KtGPHAKSoxyYGCz13Be7Ipl is the other transaction which I did as a end customer

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I didnt get an email for the same.

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"With custom connect accounts, there is not a setting to enable receipt emails. " ?? does that mean custom connect we wont be able to send email receipts ?

torn acorn May 10, 2022, 10:31 PM

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Yes, with your current flow, I'm afraid it's not possible to get automatic email receipts.

turbid geyser May 10, 2022, 10:31 PM

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turbid geyser pi_3KtGPHAKSoxyYGCz13Be7Ipl is the other transaction which I did as a end custom...

This transaction is for a customer who is on standard connect

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why no email here?

wind kiln May 10, 2022, 10:33 PM

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same that account has email receipts disabled

turbid geyser May 10, 2022, 10:33 PM

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can we as platform account enable the receipts ?

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for the connected accounts

wind kiln May 10, 2022, 10:36 PM

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nope

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The best option would be to look at receipt_number on Charge. If there's one you know an email receipt was sent. If there isn't you could use https://stripe.com/docs/api/charges/update and pass receipt_email to force an email receipt to be sent!

turbid geyser May 10, 2022, 10:45 PM

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we are using hosted checkout. how to force an email in this case.

turbid geyser May 10, 2022, 10:46 PM

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turbid geyser 1) So from session, we get the payment intent. 2) From payment intent we get Cha...

Seems too convoluted to get a receipt link. something (invoice-link) which should have been in the session response.

#beinggandhi - payment receipt