#Mateo-account-delete

1 messages · Page 1 of 1 (latest)

cyan steeple
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Are you asking how to do this through the dashboard?

burnt cave
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I made a test Connect account and can't access parts of my dashboard (such as billing plans) due to me being a Connect platformer account.

cyan steeple
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What do you mean by being a "Connect platformer account"

burnt cave
cyan steeple
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The only problem is that I'm not completely sure that just deleting the connected account will work - I'd really recommend talking to support (https://support.stripe.com/contact) to clarify how you can make sure you can edit this setting

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

burnt cave
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To add-on, support hasn't found the root cause of this either @cyan steeple

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Also, Connect doesn't even show up in my available services:

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cyan steeple
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Do you mind sharing your account ID so I can take a look?

burnt cave
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Yep!

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acct_1Iz6gKBaBTSab9DJ

hot tinsel
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Hello! I'm taking over and catching up now... I'm not sure I'm clear what your ultimate goal is here, can you tell me what success looks like?

burnt cave
hot tinsel
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So this account was a Connect platform and now you don't want it to be?

burnt cave
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It's my main platform account,

hot tinsel
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That's not an error as far as I know, that's expected if you're a Connect platform. What's not expected is that you can't access the Connect parts of the Dashboard. There's not anything I can do about this here though, since this is an account-specific issue you'd need to work with Stripe Support to get this resolved.

burnt cave
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I've worked with them and all they're able to offer is an account close. Is there anyway to revert my account to a standard one?

burnt cave
hot tinsel
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I honestly don't know, that's also something Stripe Support would handle.

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We generally can't help with account issues like this here.

burnt cave
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Stripe Support told me they weren't able to do anything about it.

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I'm extremely lost here as some functionality is being lost in Dashboard, and it can't be resolved.

hot tinsel
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Why will creating a new account not work?

burnt cave
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Too much time to re-configure and setup everything, I'd prefer keeping the account I have right now.

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The account ID is acct_1Iz6gKBaBTSab9DJ if you'd like to check on it

hot tinsel
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I had a look and nothing jumped out at me, but again, I can't help with this here. This is really something Support needs to help you with. I recommend replying to them and making it clear what's going on, what you want to happen, and why creating a new account won't work for you.

burnt cave
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I got an email from them, here's what they said: "Furthermore, you're requesting to remove Connect or change your Platform profile to Standard or Direct account. I will reach out and will be working on this with my colleagues that specialize in this type of case, and we'll be in touch as soon as we have an update to share. If you'd like to check on the status at any point, please feel free to reply to this email directly, and we will be in touch."

hot tinsel
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Okay, sounds like they're working on it!

burnt cave
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Also, are you able to check the status on my WeChat Payment method being reenabled?

hot tinsel
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Nope. I have no way to verify your identity here, this is a public server. I don't know if you own that account or not.

burnt cave