#josephmalam-best-practices

1 messages · Page 1 of 1 (latest)

sage forge
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Hello 👋
Give me a moment to catch up 🙂

balmy tide
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Hi hanzo, sure, thank you 🙂

sage forge
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  • What is best practice regarding account deletion?
    It'd depend on your integration really. Can you expand on how your application works and what the expectation is when a user deletes the account?
  • Should I disable account deletion until the subscription expires?
    That would also really just depend on your integration as above
  • If they cancel their subscription through the Stripe customer portal, but still have time until the subscription expires, is it OK to let them delete the account?
    Similar to the above. Depends on your integration.
  • Is there a way to recover the deleted user's subscription, e.g. if they cancel their sub via customer portal, but it still has X months before expiry, then they delete their account on my app. Then they sign up for the app again (with Google auth) -- should I do a check against the email address and give them the remaining subscription? Is that even secure / legal?
    Not sure from a legal perspective so would take it with a grain of salt but you could offer your customers to either temporarily disable their account (which would keep their remaining subscription time) or just completely delete the account and start fresh later
balmy tide
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Alright, understood, thank you.

It'd depend on your integration really. Can you expand on how your application works and what the expectation is when a user deletes the account?
It's just a standard subscription model — when users Sign In With Google, a user account is created in my database, and an attribute subscribed is true when they have an active Stripe subscription. So I guess I can just warn them if they try to delete when subscribed == true that they would lose their remaining subscription time.

If they proceed, is there a way to manually the subscription (like a "reverse webhook")? If not, I can just handle it for deleted users on my end when the expired webhook eventually gets sent

balmy tide
sage forge
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If they proceed, is there a way to manually the subscription (like a "reverse webhook")? If not, I can just handle it for deleted users on my end when the expired webhook eventually gets sent
Sorry I believe the question is missing something right? manually the subscription what? delete, pause?

balmy tide
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Oops yeah, manually delete*

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/ expire

sage forge
balmy tide
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Great, thank you very much for your help hanzo!