jodanna - donations | Stripe Developers | Page 1

hard summit Apr 20, 2022, 7:26 PM

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Hello! Just starting a thread for you -- I'll review and respond as soon as I can 🙂

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What kind of payments are you creating? Can you share an example payment id?

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A successful one and an example error would be most helpful

frail pecan Apr 20, 2022, 8:22 PM

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pm_1KqgqMJTf3ALq2co5cNzQNRU - tranaction is sitting in our Platform account, did not make it to the Restricted Stripe Express account

pm_1KqgruJTf3ALq2co9FABRnHB - successfully landed in connected Stripe Express account

hard summit Apr 20, 2022, 8:24 PM

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Those are payment methods, do you have a successful payment intent id like pi_123

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or a failing request/error like req_123

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https://stripe.com/docs/api/request_ids

Stripe API reference – Request IDs – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

frail pecan Apr 20, 2022, 8:31 PM

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pi_3KqgpbJTf3ALq2co0007tyoz was a transaction meant to go to a Connect Express account in Restricted Status

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pi_3KqgrBJTf3ALq2co10seKn8u was "successful" and landed in a Connect Express account in Complete Status.

hard summit Apr 20, 2022, 8:32 PM

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thjanks, looking

hard summit Apr 20, 2022, 8:34 PM

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frail pecan pi_3KqgpbJTf3ALq2co0007tyoz was a transaction meant to go to a Connect Express a...

This payment has no transfer_data defined on it

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Nor does the second example

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So these are not destination charges. Are you creating the transfers manually using the separate charge & transfer flow?

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If so, I would expect a failed transfer for the case where you had issues

frail pecan Apr 20, 2022, 8:37 PM

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I'm on the business side, rather than a dev.

I believe what you are saying is this is created in a manner where we are taking the transaction and creating the transfers and there is perhaps code not set up to capture the transaction if it can't move to the associated Stripe Express account at the time of the transaction?

hard summit Apr 20, 2022, 8:39 PM

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I see - you'll want to work with your eng team to understand where they are hitting errors, but I am inferring you are using this payment flow: https://stripe.com/docs/connect/charges-transfers

Creating separate charges and transfers

With Connect, you can make charges on your platform account on behalf of connected accounts, perform transfers separately, and retain funds in the process.

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You collect payment to the platform then separately transfer to the conencted account(s)

frail pecan Apr 20, 2022, 8:39 PM

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Yes, we are using that flow

hard summit Apr 20, 2022, 8:39 PM

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And in this scenario the payment would succeed, but the transfer might fail

frail pecan Apr 20, 2022, 8:40 PM

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And that is what's happening

hard summit Apr 20, 2022, 8:40 PM

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in which case you would need to track this and re-create the transfer later

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You may have the case that the transfer succeeds, but the account holder cannot be paid out, which is different

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Which is why precise errors/issues are important

frail pecan Apr 20, 2022, 8:41 PM

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Ok, that's what we were thinking as well regarding creating the transfer later.

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You have been very helpful. Appreciate it!

hard summit Apr 20, 2022, 8:41 PM

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Yep if it fails thats not automatically handled in any way, you need to create it again later

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NP!

frail pecan Apr 20, 2022, 8:41 PM

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Have a great rest of your day! 🙂

#jodanna - donations