merceTIC-invoice | Stripe Developers | Page 1

grand oyster Apr 19, 2022, 1:10 PM

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Hi 👋 what's your question?

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@scenic ibex I've created a thread for your question here:

Pasting additional context:

It mention a WellsFargo account
But we do not have a WellsFargo Account

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Is this for an invoice that is being generated by your integration?

scenic ibex Apr 19, 2022, 1:16 PM

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Here

grand oyster Apr 19, 2022, 1:16 PM

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@scenic ibex this thread here

scenic ibex Apr 19, 2022, 1:16 PM

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grand oyster Is this for an invoice that is being generated by your integration?

Yes

grand oyster Apr 19, 2022, 1:18 PM

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Can you provide the ID of an invoice (in_XXX) where you're seeing this behavior?

scenic ibex Apr 19, 2022, 1:19 PM

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Here you can see an example

📎 Invoice-11723135-0001_1.pdf

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in the footer it mention Wellsfargo

grand oyster Apr 19, 2022, 1:22 PM

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Without an ID I won't be able to look at settings on my end. Have you checked what you have configured here for your default invoice template?
https://dashboard.stripe.com/settings/billing/invoice

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

scenic ibex Apr 19, 2022, 1:25 PM

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where I can find the ID?

grand oyster Apr 19, 2022, 1:26 PM

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How are you accessing this invoice?

scenic ibex Apr 19, 2022, 1:27 PM

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11723135-0001

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This?

grand oyster Apr 19, 2022, 1:29 PM

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No, that looks like the ID number. Let's try another way, what is your Stripe account ID?

scenic ibex Apr 19, 2022, 1:30 PM

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in_1Koq9kKn7PvmHHSLXOQYmDOY

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I found this number also

grand oyster Apr 19, 2022, 1:32 PM

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Yup, that's the one, let me pull that up on my side.

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Still digging, but that isn't being set in the footer directly. So I believe it's being driven by one of the payment methods that you're offering on that invoice.

scenic ibex Apr 19, 2022, 1:46 PM

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mm That is the problem, we do not have a Payment method with WellsFargo

mystic verge Apr 19, 2022, 1:53 PM

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Looking in to this. To clarify, is this an invoice that you paid or an invoice that your integration generated?

mystic verge Apr 19, 2022, 2:28 PM

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It looks like the customer on in_1Koq9kKn7PvmHHSLXOQYmDOY does have a Wells Fargo payment method set up. Was this a question of whether that info was your account vs the Customer's?

#merceTIC-invoice