#Jeswin-Invoice
winged lichen
What setting has you turned off?
1 hour sounds like the finalization period of an Invoice
old topaz
but it not happence in single invoice.. only in subscription
we had our own template emails. we sent that to the customers once invoice finalized...
winged lichen
What option in here? "Email finalized invoices to customers"?
old topaz
in dissable mode
winged lichen
Does your Subscription have colletion_method=send_invoice?
old topaz
in the code.. ?
winged lichen
inside the Subscription object. You can use a quick Retrieve Subscription API to see
but anw, I believe that option turned off should effectively disable any email
What kind of invoice your Customer received? And are you sure it's after turning off this option?
old topaz
yes.. its after turning..
for our qa team itself we received.. in the production environment..
warm tundra
what is the invoice ID in_xxx?
warm tundra
I don't need that
old topaz
and here you can see the time difference.. this is from one of our customers
warm tundra
and you shouldn't post an image with your email address on a public Discord server really
old topaz
what is the invoice ID in_xxx?
give me a minute..
warm tundra
I just need the Invoice ID in_xxx.
old topaz
in_1KkMytFx11m8e94jyW4GBTqz
old topaz
and here you can see the time difference.. this is from one of our customers
and we don't know where this this "SP SOCIAL Ltd" comes.. we renamed it every were but that name still comes..
warm tundra
seems normal to me.
It's an invoice for a subscription using "collection_method": "send_invoice", which means that Stripe emails the invoice to the customer to pay it, that's the specific reason to use that form of collection_method.
warm tundra
and we don't know where this this "SP SOCIAL Ltd" comes.. we renamed it every w...
it's your business name from https://dashboard.stripe.com/settings/account
old topaz
look at this here..
warm tundra
in dissable mode
that's an entirely different Stripe account.
same for your most recent screenshot.
that's not the account that the Invoice is from. You're looking at the wrong one.
warm tundra
yep
it's the connected account who controls a) their name and b) their email settings
changing settings in your own main account has no effect on that
old topaz
both are same accounts..
warm tundra
they are not.
if you're confused I'd suggest writing to our support team, this is not an API/development question
old topaz
then could you help me how to find..
warm tundra
if you click the account name in the top left of the dashboard you can see the accounts you have access to and switch between them
I can't help you on a public anonymous Discord server with a question that is not about development and coding.
old topaz
where should i ask this..
warm tundra