#Nadiya-Connect
slim dagger
Are you talking about 30 days in general, or some restriction specific to express?
- Hold funds in the platform balance before sending them to Express or Custom accounts
- Keep funds in an Express or Custom account’s balance before proceeding to pay out the funds to a bank account or debit card
The 2nd option can hold fund up to 90 days
fast barn
Are you talking about 30 days in general, or some restriction specific to expres...
30days in general
slim dagger
To clarify, where is it mentioned?
fast barn
sorry, i don't get you.
we actually wanted to hold the money for 30 days in platform account and send the money only after this time frame to the connected account.
(Intention to hold the money is for refunding if the customer applies for a refund within this 30 days)
slim dagger
I meant, did you read somewhere or did Support tell you it's 30 days at max? Or it's just your current implementation to hold in 30 days?
slim dagger
Okie, from the Doc above it mentioned there is 90 days from when a Charge is made, to when it's paid to Connected Account bank. So I think it's ok to keep it a bit longer than 30 days. But again, make sure that your client has legal advisor for doing that. Generally Platforms should refrain from holding funds and need commitment on transfer
(The Doc has all these mentioned)
fast barn
is there any parameter to send the the money to connected account after x days?
slim dagger
No. You would need a batch, simply do a Transfer after x days scheduled from your own system
fast barn
this delay_days is for?
fast barn
hmmm...
we'll debit the money from the customer immediately and will be stored in the platform account. after 30 days have passed, and no refund requested from the customer yet, then we'll send this moeny to the connected account.
In this scenario, do you think we can use delay_days?
slim dagger
I don't think so. delay_days decides the day until Payout, not Transfer (which happens before Payout)
But you can talk to Support and they should be able to explain funds restriction in this case
fast barn
ah i see.. understood