!King MP - payouts | Stripe Developers | Page 1

scarlet rampart Mar 28, 2022, 8:00 PM

#

fringe ermineBOT Mar 28, 2022, 8:00 PM

#

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

scarlet rampart Mar 28, 2022, 8:00 PM

#

Please reach out to our support, they will better be able to address that for you.

loud vortex Mar 28, 2022, 8:00 PM

#

support does not respond to me and I’m British so I cannot contact them via phone

scarlet rampart Mar 28, 2022, 8:06 PM

#

Support is the team that can address this. When did you reach out? We respond as soon as possible but it can take a bit sometimes depending on volume.

loud vortex Mar 28, 2022, 8:13 PM

#

I have addressed this quite some time ago

#

I believe a customer is lying as stripe does thorough checks but still I hope stripe can help me out and let me get back into bussiness

scarlet rampart Mar 28, 2022, 8:17 PM

#

Unfortunately I don't have the tools to help with this. This is the kind of question that only support can help with.

#

If you DM me your email I can confirm whether we have received them

#

I can't push on the ticket but I can check if it is there.

loud vortex Mar 28, 2022, 8:18 PM

#

Please add me as a friend so I can dm you

scarlet rampart Mar 28, 2022, 8:18 PM

#

Or you can try reaching out through the chat while logged in.

#

One sec

#

I turned on the setting where server members can DM me. Try now

loud vortex Mar 28, 2022, 8:19 PM

#

If my stripe does end up getting closed will I still have access to the money or will all payment get refunded?

scarlet rampart Mar 28, 2022, 8:22 PM

#

I can see an email from you about ten minutes ago but am not seeing other support correspondence like that. Support should be able to get back to you on your question soon

loud vortex Mar 28, 2022, 8:23 PM

#

loud vortex If my stripe does end up getting closed will I still have access to the money or...

Would like to know if you could answer this question please🙂

scarlet rampart Mar 28, 2022, 8:26 PM

#

Unfortunately I don't have context on how that system works or on your account. I'd love to tell you more but I do not know

#

I wasn't trying to dodge the question, just trying to not speak to things that I do not know.

loud vortex Mar 28, 2022, 8:40 PM

#

Is there any chance you could move up my query?

#

i wish I could talk to somone that has the authority to re open a stripe account so I can give them a detailed account of what might have happened

severe ridge Mar 28, 2022, 8:52 PM

#

Hello! I'm taking over and catching up...

#

It sounds like you have questions about your account, in which case you need to talk to Stripe support for help: https://support.stripe.com/contact/email

loud vortex Mar 28, 2022, 8:57 PM

#

severe ridge Hello! I'm taking over and catching up...

Good evening Rubeus I have emailed stripe support

#

i have just received a message saying there was a chargeback from a client (unauthorised)

#

But I check to in my disputes section and there isn’t any

#

Could this be a random security check?

severe ridge Mar 28, 2022, 8:58 PM

#

I do not know. Only Stripe support can answer that question.

#!King MP - payouts