Pip-young-RN | Stripe Developers | Page 1

viscid venture Mar 17, 2022, 3:04 PM

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Hello 👋
Give me a moment to look into it

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This error is super generic at this point so there could be many reasons why it'd show up
Can you confirm the following;

Are you using a FlatList higher up in your view hierarchy? If so, can you remove it and check whether you still get the same error?
Are you using a ScrollView?
What version of the Stripe React Native library are you using?
Can you also include some your code so I can see where you're using StripeProvider?

hollow zincBOT Mar 17, 2022, 3:55 PM

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vagrant lynx Mar 18, 2022, 11:33 AM

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Sounds familiar to: https://github.com/stripe/stripe-react-native/issues/508

GitHub

Card details not complete when using confirmPayment · Issue #508 · ...

Describe the bug After navigating through my app and entering the payment screen, my payments always fails with the message Card details not complete, which is exactly the same error that these oth...

slow oar Mar 18, 2022, 11:37 AM

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Hi thanks for reopening!
I'm not using a flatlist. I am using a scroll view but I've just removed it and tried again and still no joy.
version 0.2.4
I'm pretty confident that the stripe provider is set up correctly, its in my main app file and I'm able to use confirmPayment on another screen in the app.

I did had a look through that thread before reaching out on here but couldn't find anything that worked based on the responses in there.

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Would there be an adverse effect to having the multiple stripe providers on a screen by screen level rather than one in the main app file do you think? Could that change anything?

vagrant lynx Mar 18, 2022, 11:40 AM

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slow oar Would there be an adverse effect to having the multiple stripe providers on a sc...

That sounds like it could cause unintended side effects, yes

slow oar Mar 18, 2022, 11:40 AM

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yeh... i've not tried it because i didnt think it would work

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Is there another way i could confirm the setup intent?

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Maybe some way to send a link to the customers email for them to confirm a card, does stripe have anything that does that out of the box?

vagrant lynx Mar 18, 2022, 11:48 AM

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Not with Setup Intents, no. We have recovery flows but only really for off-session payments that have payments that require action

slow oar Mar 18, 2022, 11:51 AM

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oh that could work.. does that add a new off session payment method to the customer?

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do you have a link to the docs if so?

vagrant lynx Mar 18, 2022, 11:52 AM

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Well, it assumes that you've already got a recurring subscription in place

slow oar Mar 18, 2022, 11:53 AM

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we do

vagrant lynx Mar 18, 2022, 11:53 AM

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Then why are you trying to confirm a Setup Intent?

slow oar Mar 18, 2022, 11:53 AM

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if someone wanted to change their card

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mid subscription

vagrant lynx Mar 18, 2022, 11:54 AM

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There's no docs, for it. You should configure it in your Dashboard: https://stripe.com/docs/invoicing/automatic-collection#secure-emails

Automatic collection

Learn about Stripe's automatic recovery features.

slow oar Mar 18, 2022, 11:54 AM

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great thanks i'll have a look at that

vagrant lynx Mar 18, 2022, 11:54 AM

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slow oar if someone wanted to change their card

Try the Customer Portal: https://stripe.com/docs/billing/subscriptions/integrating-customer-portal

Integrate the customer portal

Learn how to integrate the customer portal.

slow oar Mar 18, 2022, 11:55 AM

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👍 thanks, i'll see if we can use that instead

vagrant lynx Mar 18, 2022, 11:55 AM

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Really though, you should figure out why you're seeing the error you're seeing. My guess is the multiple StripeProviders in the tree is related

slow oar Mar 18, 2022, 12:02 PM

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we dont have multiple stripe providers, i was just asking about that as a suggestion of something to try, but i havent tried it

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we just have one in the main app.tsx file

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ideally it would be good to do it in app yeh

vagrant lynx Mar 18, 2022, 12:03 PM

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Got it. Yep, it's a common/known bug (as you can see from GitHub) without a known resolution right now unfortunately

slow oar Mar 18, 2022, 12:04 PM

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we've sunk quite a few devs days into trial and error on this. Is there any way that Stripe might be able to add a bit more detail to the error to say what is actually missing?

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or could it be the error doesnt actually match the issue

vagrant lynx Mar 18, 2022, 12:05 PM

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That's the thing: there's likely nothing missing

slow oar Mar 18, 2022, 12:05 PM

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yehh... im pretty sure theres nothing missing

vagrant lynx Mar 18, 2022, 12:05 PM

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But for some reason the Elements instance from your app tree isn't being passed to the confirm function

slow oar Mar 18, 2022, 12:06 PM

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got it

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I'll do more digging around there

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It's not a great user experience but since i know confirm payment works it's tempting to charge them a small fee and then refund them just to get the confirmed payment method on their customer

vagrant lynx Mar 18, 2022, 12:09 PM

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confirmPayment works in the same application stack?

slow oar Mar 18, 2022, 12:09 PM

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yep

vagrant lynx Mar 18, 2022, 12:09 PM

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Like if you should swapped out confirmSetup for confirmPayment in the exact same component file?

slow oar Mar 18, 2022, 12:10 PM

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I'll try that, its on another screen at the moment.

vagrant lynx Mar 18, 2022, 12:10 PM

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Yeah, if confirmPayment also fails there with the same error then I guess it's something in that component tree

slow oar Mar 18, 2022, 12:10 PM

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makes sense

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and if it doesnt fail... 😬

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Anyway.. I have a few leads to go on with my debugging now so thank you

vagrant lynx Mar 18, 2022, 12:15 PM

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Np!

#Pip-young-RN