TayTay-Payment | Stripe Developers | Page 1

waxen patio Mar 15, 2022, 3:04 AM

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It could be their card are blocked by their issuer bank, or the card network

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Can you provide a sample request id (req_xxx)? I can take a quick look

graceful crag Mar 15, 2022, 3:05 AM

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waxen patio Mar 15, 2022, 3:06 AM

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Could you copy me the PaymentIntent Id there? (pi_xxx)

graceful crag Mar 15, 2022, 3:07 AM

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pi_3KdAnREsl8MRrT4J0hhpaaNg

waxen patio Mar 15, 2022, 3:07 AM

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thanks!

graceful crag Mar 15, 2022, 3:07 AM

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thank you

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and the others are incomplete? why is this?

waxen patio Mar 15, 2022, 3:09 AM

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Normally it's because the customer hasn't finished confirming it, or they are required to provide additional 3D Secure authorization. Can't tell unless I can take a detail look into the PI

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If you could copy over one of the Incomplete one, I will also take a look

graceful crag Mar 15, 2022, 3:10 AM

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pi_3KdQMTEsl8MRrT4J19xnkoWt

waxen patio Mar 15, 2022, 3:10 AM

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graceful crag pi_3KdAnREsl8MRrT4J0hhpaaNg

This one, the customer's bank simply declined the customer's card

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You can inform the Customer to contact their bank and ask for detail

waxen patio Mar 15, 2022, 3:11 AM

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graceful crag pi_3KdQMTEsl8MRrT4J19xnkoWt

This one, the customer hasn't inputted their PaymentMethod, or inputted but hasn't pushed the "Pay" button

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they might abandoned the flow after seeing the link

graceful crag Mar 15, 2022, 3:22 AM

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Thank you so much

#TayTay-Payment