alimrzmn-ios | Stripe Developers | Page 1

icy anchor Mar 14, 2022, 12:55 PM

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hi! hard to say, do you have something like a screen recording of this? What happens instead of the redirect when it doesn't happen?

hybrid cloud Mar 14, 2022, 1:39 PM

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icy anchor hi! hard to say, do you have something like a screen recording of this? What hap...

It will stuck on this page. Email of success payment will be send and Webhook successfully called. But this page will not redirect to our website.

little sigil Mar 14, 2022, 1:42 PM

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Hi there 👋 jumping in as my teammate needed to step away. What iOS version is that device on?

hybrid cloud Mar 14, 2022, 1:50 PM

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iOS 15.3.1
iPhone 12 Pro Max

little sigil Mar 14, 2022, 1:55 PM

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So it sounds like you're redirecting to a Checkout Session in a WKWebView within an application. Since you mentioned that sometimes the redirect happens, when it doesn't do you see anything in your logs that the redirect was started or attempted?

hybrid cloud Mar 14, 2022, 2:01 PM

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Maybe I misunderstood what you mean but it’s working fine and sometimes this issue will occur and will not redirect to our website.
Also we don’t have proper log for that. Also occurrence of this issue is very low and can’t debug by myself with debugger.

little sigil Mar 14, 2022, 2:04 PM

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Sorry, but without knowing how to reproduce the behavior we won't know where to look for possible problems. If you can confirm how to reproduce the reported behavior, or gather additional information on when it happens, then that would be helpful.

hybrid cloud Mar 14, 2022, 2:06 PM

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Is there any case that webhook successfully triggered but redirection will not happen?
I’m ran out of idea for testing cases.

little sigil Mar 14, 2022, 2:08 PM

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Those are two very distinct flows. The redirect happens on the device, but the webhook is triggered from our servers. Maybe something on the device is blocking the redirect?

hybrid cloud Mar 14, 2022, 2:09 PM

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No I checked again and I make sure we are not blocking url calls.

little sigil Mar 14, 2022, 2:24 PM

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Sorry, but we don't have any insight into why your device isn't redirecting. My suggestion is to try to do some more debugging. Add some additional logging to collect more details when the behavior occurs. Look for patterns in occurrence, is it only happening on certain devices, certain types of devices, or devices on certain versions. Try cellular instead of WiFi. It's very difficult for us to provide any guidance without more details as the range of causes could be very wide.

hybrid cloud Mar 14, 2022, 2:30 PM

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Thank you so much. I’ll collect this things to use when it happens again in future.
🙏🏻

#alimrzmn-ios