3iwebexperts - Apple Pay | Stripe Developers | Page 1

cobalt rampart Mar 11, 2022, 5:07 PM

#

When you say

load a screen of add card numbers

can you explain what you mean? Also are you developing for Web or iOS?

unique vessel Mar 11, 2022, 5:09 PM

#

Yes I am a developer and its happening wth mobile

#

I made the app with Laravel

#

and used Stripe Apple pay APIs

cobalt rampart Mar 11, 2022, 5:10 PM

#

Okay and what do you want to see that you are not seeing?

unique vessel Mar 11, 2022, 5:11 PM

#

when we press Pay button using iPhone 13 Pro its popup the dark black screen and quickly drop down

#

it happening very quickly

#

would you like to check?

cobalt rampart Mar 11, 2022, 5:11 PM

#

And that is what you want?

unique vessel Mar 11, 2022, 5:12 PM

#

no I want it should open card fields

#

and yes the Apple pay is on test mode for now

#

you can check it here : https://needywanty.com/
password : goodmorning!

Needy Wanty

You Want What You Need

#

and you can open this product page : https://needywanty.com/collections/shoes/products/test

Needy Wanty

You Want What You Need

cobalt rampart Mar 11, 2022, 5:18 PM

#

Okay so first off, can you go here: https://stripe.com/docs/stripe-js/elements/payment-request-button
And validate you see the Apple Pay button and it acts like you expect.

unique vessel Mar 11, 2022, 5:19 PM

#

yes the domain is verified and i followed all these steps

#

it shows button, but it does't open a window to add card details

#

and this is happending for certain devices not all

#

if we check with MAC computers, it is working fine

#

but for Mobile devices it isn't

cobalt rampart Mar 11, 2022, 5:20 PM

#

Are these mobile devices iPhones?

unique vessel Mar 11, 2022, 5:20 PM

#

yes iPhones

cobalt rampart Mar 11, 2022, 5:20 PM

#

With configured Apple Pay wallets?

unique vessel Mar 11, 2022, 5:20 PM

#

and those are using Apple pay for other websites

#

yes they have Apple pay wallet and he purchased with apple pay before 5 minutes he tested this

#

and in the morning I talked with you teammate orakaro#6716 and for him, the apple pay was working

#

Hi are you still with us?

cobalt rampart Mar 11, 2022, 5:29 PM

#

Hi, yes it's just a little more busy now so I might be slower to respond

unique vessel Mar 11, 2022, 5:31 PM

#

no problem

#

I am here

cobalt rampart Mar 11, 2022, 5:34 PM

#

Okay so the next place I would look is the front-end response when attempting to load the Apple Pay button.

unique vessel Mar 11, 2022, 5:35 PM

#

yes please do

cobalt rampart Mar 11, 2022, 5:37 PM

#

I won't be able to as I need to help multiple people here.

unique vessel Mar 11, 2022, 5:38 PM

#

oh okay

cobalt rampart Mar 11, 2022, 5:38 PM

#

Find where this is happening in your front-end:https://stripe.com/docs/stripe-js/elements/payment-request-button#html-js-mount-element

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay, and browser-saved cards with Payment Request APIs such as Microsoft Pay on Edge.

unique vessel Mar 11, 2022, 5:38 PM

#

is there any telephonic technical support possible from Stripe?

cobalt rampart Mar 11, 2022, 5:38 PM

#

And take a look at the result from canMakePayment

unique vessel Mar 11, 2022, 5:38 PM

#

I mean any phone number or whatsapp availalbe?

cobalt rampart Mar 11, 2022, 5:39 PM

#

I do know some Support individuals can assist with basic Stripe issues over a phone call. But engineers are not available by phone.

unique vessel Mar 11, 2022, 5:39 PM

#

yea I already used this function

#

hmm, I just want them to check this stuff in mobile

cobalt rampart Mar 11, 2022, 5:40 PM

#

You would have to. What I am suggesting is you log the result value to verify what occurs. Of course this will be harder on mobile.

unique vessel Mar 11, 2022, 5:40 PM

#

are there many versions of apple pay JS and Stripe code?

#

or The latest code is fine for use?

cobalt rampart Mar 11, 2022, 5:40 PM

#

The latest version of Stripe JS is the best option for you.

unique vessel Mar 11, 2022, 5:41 PM

#

when its not showing any fields for card details, it doesn't create payment ID in stripe log

unique vessel Mar 11, 2022, 5:41 PM

#

cobalt rampart The latest version of Stripe JS is the best option for you.

yea I am using same

cobalt rampart Mar 11, 2022, 5:41 PM

#

Good.

#

So when you look at the code flow in Step 4 of the guide I shared, how far are you getting in that process.

unique vessel Mar 11, 2022, 5:42 PM

#

yes

cobalt rampart Mar 11, 2022, 5:42 PM

#

Do you get the PaymentIntent created? POST /v1/payment_intents

unique vessel Mar 11, 2022, 5:42 PM

#

no

#

There is nothing coming in log

cobalt rampart Mar 11, 2022, 5:44 PM

#

Okay hold on, let me test something in my own integration.

unique vessel Mar 11, 2022, 5:45 PM

#

yea please , thanks 🙂

cobalt rampart Mar 11, 2022, 5:48 PM

#

Okay so yes that's the problem. You need to create the Payment Intent before your user presses the Apple Pay button

unique vessel Mar 11, 2022, 5:49 PM

#

okay so, how can I do this?

cobalt rampart Mar 11, 2022, 5:50 PM

#

When the user loads the page that includes the Apple Pay button, you need to create a Payment Intent. It's the code snippet in Step 4 of the guide.

unique vessel Mar 11, 2022, 5:50 PM

#

okay

cobalt rampart Mar 11, 2022, 5:50 PM

#

This happens on your server. You then return the client_secret from that Payment Intent to your front-end so it can use it when you confirm the payment.

unique vessel Mar 11, 2022, 5:51 PM

#

for old transactions, i can see the Payment Intent in log

#

I mean for the successfull payment done in the morning today

#

before 8 hours

#

pi_3KcCOgEhnUuYZ85812gYgtE7 This is the recent ID I found

cobalt rampart Mar 11, 2022, 5:53 PM

#

So it sounds like something in the way the mobile browser is interacting with your site is not triggering the Payment Intent to be created. Without a valid client secret you cannot load the Apple Pay details.

unique vessel Mar 11, 2022, 5:54 PM

#

hmm

#

Did you try 16 USD?

#

a 1 USD product and 15 USD shipping?

cobalt rampart Mar 11, 2022, 5:55 PM

#

Did you try 16 USD?
What do you mean? When?

#

I didn't do anything to your site

unique vessel Mar 11, 2022, 5:56 PM

#

hmm recetly I got a log with this details

cobalt rampart Mar 11, 2022, 5:56 PM

#

Okay that's a successful payment intent

unique vessel Mar 11, 2022, 5:56 PM

#

and it says A request to create a PaymentIntent completed

#

yea but customer didn't made payment so, it didn't add card details

#

Client secret is also there

cobalt rampart Mar 11, 2022, 5:57 PM

#

Okay but that sounds like guessing. You will need to test this yourself, validate the behavior of the API, and make sure you are successfully passing the client secret back to the front end.

#

Earlier you made it sound like you had not built out that portion of your application. Did you code all of this?

unique vessel Mar 11, 2022, 5:59 PM

#

I have a team of my developers so, they code it

#

but yes I am also a developer

#

Trying to figureout my junior did

cobalt rampart Mar 11, 2022, 5:59 PM

#

Okay so when you currently test it, do you get the payment Intent creation request?

#

Using the mobile devices that are not behaving properly

unique vessel Mar 11, 2022, 6:02 PM

#

I am in india so, Apple pay isn't working for me, but My client is in USA and for him when he press Pay button, its just flash a dark screen and drop down, for other user from your team the apple pay button was loading screen for add card details before 8 hours

#

My client in USA using Iphone 13 max pro

#

not sure what your team member was using when he tried, but he could pay successfully

cobalt rampart Mar 11, 2022, 6:03 PM

#

Oh oh oh oh. Yeah because of RBI restrictions, if we determine any request is coming from India we have to block both Apple and Google Pay

#

It's really unfortunate because of how many development agencies are located in India.

unique vessel Mar 11, 2022, 6:04 PM

#

exactly

#

so, this is fully guess game for me now

cobalt rampart Mar 11, 2022, 6:05 PM

#

So the only device that is misbehaving is the client iPhone?

unique vessel Mar 11, 2022, 6:06 PM

#

yes for now

#

and he tried with 3 different

#

iphone 7, 11 and 13 M pro

#

and all those failed

cobalt rampart Mar 11, 2022, 6:11 PM

#

And did they create payment intents?

unique vessel Mar 11, 2022, 6:12 PM

#

for client no

cobalt rampart Mar 11, 2022, 6:12 PM

#

On your Stripe back-end. There are no logs of a POST to /v1/payment_intents

#

That match when the client attempted to pay

unique vessel Mar 11, 2022, 6:13 PM

#

there are 2 logs from today

#

but those are not for my client's iphone

#

1 from Stripe support team

cobalt rampart Mar 11, 2022, 6:15 PM

#

Okay the request would come from the server, but be triggered by the clients navigating to the payment screen

unique vessel Mar 11, 2022, 6:16 PM

#

yea

#

How can I save this chat?

cobalt rampart Mar 11, 2022, 6:17 PM

#

This thread will get archived but you can still find it in the Discord interface.

unique vessel Mar 11, 2022, 6:17 PM

#

ok thanks

cobalt rampart Mar 11, 2022, 6:17 PM

#

And when you come back, you can ask a moderator to un-archive this thread so everyone starts with all this context.

unique vessel Mar 11, 2022, 6:18 PM

#

sure thanks 🙂

cobalt rampart Mar 11, 2022, 6:18 PM

#

I'd hate for you to have to explain this all over again

unique vessel Mar 11, 2022, 6:18 PM

#

so, what I should do in this situation?

cobalt rampart Mar 11, 2022, 6:19 PM

#

The fact that it works with many users on Mac laptops and some mobile suggests it's not an issue with the Stripe integration unfortunately.

#

If that were broken it wouldn't work anywhere.

unique vessel Mar 11, 2022, 6:19 PM

#

yea

cobalt rampart Mar 11, 2022, 6:20 PM

#

The best advice I can offer would be to see if you can find anyone willing to test with you who can use an iPhone not located in India.

unique vessel Mar 11, 2022, 6:20 PM

#

yea

cobalt rampart Mar 11, 2022, 6:20 PM

#

Then i would explore adjusting how the Apple Pay wallet is configured and see if you can get to a state where the problem is reproducible

unique vessel Mar 11, 2022, 6:21 PM

#

okk

#

I will do it

#

thanks for your time boss 🙂

#

have a good day ahead

#3iwebexperts - Apple Pay