NOVA - sepa

[brittle maple]

Hi! So you would like to use this? https://stripe.com/docs/payments/sepa-debit
Have you checked if your country is eligible for this?

[light burrow]

Yes, right. Italy is eligible.

[light burrow]

i can't see the SEPA debit option in the list

[brittle maple]

Can you share your account ID (acct_xxx)? It's at the top of this page: https://dashboard.stripe.com/settings/account

[light burrow]

acct_1KbRvlEWWH8WQx90

the account is related to "WENGAGE" (the customer)

[brittle maple]

Thanks! Give me a few minutes to look into this.

When I look at your account, on this page https://dashboard.stripe.com/settings/payment_methods I see "SEPA Direct Debit" is enabled.

[light burrow]

how to enable the SEPA Bank Trasnfer ? highlited in green

[sharp rock]

Hi 👋 jumping in as Soma needed to step away. Can you provide the dashboard URL for the page you're on? (Sorry, we aren't as familiar with the dashboard side of things as we primarily focus on API-based integrations here)

[light burrow]

acct_1KbRvlEWWH8WQx90

[sharp rock]

Oh, you're on the invoice settings page

[light burrow]

no

https://dashboard.stripe.com/settings/payments

here

oh sorry yes

[sharp rock]

That's different from the screenshot that you sent.

Ah

[light burrow]

here, rught: https://dashboard.stripe.com/settings/billing/invoice

because i woul like to enable Payment methods

[sharp rock]

Sorry, but I'm not sure why you're seeing Sepa Bank Transfer grayed out on one screen, but Sepa Debits enabled on the other. I think our support team is going to be better suited to help you though as we're not very familiar with these parts of the dashbaord:
https://support.stripe.com/?contact=true

[light burrow]

ok thx