#wilson-payment
1 messages · Page 1 of 1 (latest)
Hi there, can you copy and past the request ID here?
Let's use this thread to continue the discussion @steady widget
get
thx
wait a moment, our IT guy is looking for the transaction and copy its req id
No worries, I can just type
OK, based on the log (https://dashboard.stripe.com/logs/req_JiwUqwg2zLsvVa) this card is declined by the issuer bank. The bank returned the decline code do_not_honor
Hi there, I've removed the screenshot
Discord is a public place so please avoid sending sensitive info over
are you sure that declined by the issuer bank?
Yes, that's what the log says.
You can contact the customer and ask them to use another card
got it , thanks a lot