#raulittin-support
spiral dust
hello! I hear you, but for context, this is a public channel with no account related support. So pls be careful of sharing any details here!
I think reaching out on Twitter was fine, also recommend reaching out to Support at this link: https://support.stripe.com/contact/email?skip_login=true
That allows you to write in without needing to log in
Stripe Support is the right team to help out here honestly
scenic yew
why is this category named support them
my funds are locked for 6 days ! i been emailed support
no eta
nothing
i can' t even cancel memberships ]
you guys haven't helped with shit honestly.. I'm not trying to be difficult but you guys haven't gave clear steps, ETA on the situation or a way for me to service my clients despite being locked on charges
spiral dust
this is developer support, for asking coding questions when building a Stripe integration
scenic yew
i understand is there anything you can do
spiral dust
ETA on the situation or a way for me to service my clients despite being locked on charges
I understand but for full transparency, I don't have access to those Support systems! So I personally don't know what the status/ETA on any support tickets is
That said, I understand the frustration, lemme see what I can dig, give me a bit
scenic yew
to help me get this solved quicker
thank you @spiral dust i truly appreciate it. Bills are due man and my buisness has been on a pause
spiral dust
yeah I totally get it, back in a bit, will update you here
junior leaf
Hi @scenic yew ! Could you email me at heretohelp@stripe.com so that we can look into your account for you? Thank you!
spiral dust
@scenic yew one sec
scenic yew
@spiral dust no hurrry thank you for going out of ur way i aint tryna do no wrong steps
spiral dust
@scenic yew ok confirmed, emailing the email address above is the right step, please do that and they can help you out:
Could you email me at heretohelp@stripe.com so that we can look into your account for you? Thank you!
scenic yew
perfect i sent him this
