Håkon-subscriptions | Stripe Developers | Page 1

broken gazelle Mar 4, 2022, 12:35 PM

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hi there — could you share the ID sub_xxx of two subscriptions that are duplicate so I can have a look?

lucid finch Mar 4, 2022, 12:37 PM

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sub_1KZaEaBcyoiOOIa2zMu2NFjc
sub_1KZaEeBcyoiOOIa2LRDMpwIS

broken gazelle Mar 4, 2022, 12:40 PM

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hmm that does seem strange

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looking...

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let me escalate this internally, I think something is broken

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same thing is happening to me, and it's definitely not expected

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I'll update you here but also if would be great to write into https://support.stripe.com/?contact=true (feel free to mention you were speaking to me by name on Discord) so we can track this and let you know the outcome

lucid finch Mar 4, 2022, 12:51 PM

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broken gazelle same thing is happening to me, and it's definitely not expected

Perfect, thank you!

lucid finch Mar 4, 2022, 12:53 PM

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broken gazelle I'll update you here but also if would be great to write into https://support.st...

You mean in a thread when contacting support? 🙂

broken gazelle Mar 4, 2022, 12:56 PM

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yeah just email in via the form on that page and feel free to paste what you said above and those two IDs, and mention you spoke to karllekko on Discord

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I'll find the ticket and get someone to take it

lucid finch Mar 4, 2022, 12:59 PM

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All right!

broken gazelle Mar 4, 2022, 1:19 PM

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ok this should be fixed now

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you'll get an email about it on that thread but we identified the issue and rolled something back. This only affected testmode, not production.

lucid finch Mar 4, 2022, 1:20 PM

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Ah, perfect. We use test mode for our E2E tests, so that's where the issue appeared.

Thank you so much! 😄

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@broken gazelle do you have any feedback for for the support? I would really like to give some positive feedback, because this experience was exquisite!

#Håkon-subscriptions