#Skammerens Datter-connect-balance
celest jewel
Hey! It's likely some kind of negative transaction on a connected account: https://stripe.com/docs/connect/account-balances#accounting-for-negative-balances
little flicker
I can see that the negative balance is a result of three different stripe fees, all of which should have been debited before a payout I presume?
The fees are Account Volume Billing, Active Account Billing and Payout Fee
I don't understand why those haven't been deducted before a payout to my business account. Is it possible to simply wait until another connected payment is made? And will Stripe automatically deduct it then before a payout?
I mean, is it safe to simply wait for another transaction that will then equalize the negative balance?
celest jewel
The fees are Account Volume Billing, Active Account Billing and Payout Fee
Those fees are normally grouped and charged periodically, rather than immediately. Probably explains why they're unexpected somewhat
celest jewel
I mean, is it safe to simply wait for another transaction that will then equaliz...
Yes, generally that's the approach we'd recommend
little flicker
Okay, so I'll simply wait for another payment from a connected account, rather than deposit the fee directly? I am just curious since I want the whole Stripe process to be as automatic as possible, and would prefer the balances to equal out by themselves - while I also don't want any ramifications if a week might pass until the next payment
celest jewel
Otherwise we may automatically debit an external account to cover the negative balance
You can only add to your platform balance from a external source manually if you're a US platform: https://stripe.com/docs/connect/top-ups
