Emerson_h22-account

[glossy lotus]

Hello! Did it show you in the web UI that your account doesn't qualify? What message exactly?

Generally I recommend go to Support and they would be able to clarify the reason

[empty birch]

:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[obtuse granite]

Hello friend, all accounts will only receive this message: Your account does not qualify
Unfortunately, your business can't use Stripe because it doesn't comply with our Terms of Service. If you think there has been a mistake, please contact us.

[glossy lotus]

I see. In that case, please contact Support by the link I provided above!

[obtuse granite]

I understand. Support always says the same thing, they never say why and so I never know how to fix the problem

[glossy lotus]

Can you give the email you used when chat with Support? In the end I don't think I can add any more information than them, but just for a quick check if they missed the email

Did you have a conversation with Support via email?

[obtuse granite]

I also spoke through other emails in an attempt to get one of the accounts approved, but the response is always the same claiming that at the moment the stripe can only accept sites that show a low risk. But my sites are being denied at the time of creation, and there were several sites in the same situation.

[obtuse granite]

Yes, in Brazil it is the only means of communication accepted with the stripe

[glossy lotus]

I also spoke through other emails
Can you also give this email? I can't find any conversation with previous email

[obtuse granite]

[e-mail]

[glossy lotus]

I see a last conversation on Feb 02 from Support team explained the review process

[obtuse granite]

Yes, they just said the usual: They can't accept it because they can't take risks. But what risks? Not to mention that the site was denied immediately... And not just me, several people in Brazil are having the same problem.