#Nick-Terminal-Test

1 messages · Page 1 of 1 (latest)

harsh vault
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Hi there, give me a few minutes to look into this!

spark turtle
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Hello! Can you provide a Payment Intent where you saw a decline?

agile sedge
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Apologies, just rebooting. One moment please

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Apologies for the delay - pi_3KYGsVAyjYWik1TY4mS8w85J

spark turtle
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No worries! Taking a look...

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I'm not seeing any attempts to confirm that Payment Intent. Can you describe the issue in more detail? What exactly happens when you try to make this payment?

agile sedge
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Sure

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So I call to collect payment on the terminal, ie grab card details

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The prompt shows to insert card, tap etc on reader

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This is a WisePos E btw

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Contactless works

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And so does inserting card -> Stripe Credit

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But insert -> Stripe Credit PIN does not

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I tap that, it then says remove card

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When I remove card, it says Card declined

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That's it, no calls or anything...

spark turtle
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But this worked correctly before?

agile sedge
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Yes

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Before I started spamming wrong pins with the test card haha

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I've tried rebooting the terminal... Still dead

spark turtle
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Hm, I'm not sure why entering an invalid PIN for a test card multiple times would cause it to stop working entirely...

agile sedge
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Nope

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I mean I don't think it ever leaves the device ngl

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but yeah I just can't use a pin on it at all now lmao

spark turtle
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You don't have another WisePOS E there by chance? 🙂

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Wondering if this is something wonky with the device itself.

agile sedge
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Apologies, no

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I don't know whether it's the card or the terminal or what on earth to do tbh

spark turtle
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Honestly, I'm not sure either. I recommend writing in to support so they can look into it further and help you determine if it's a hardware issue or not: https://support.stripe.com/contact