livsmart-branding | Stripe Developers | Page 1

earnest blade Feb 28, 2022, 1:55 PM

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Hey! Where are you seeing the old branding?

young geode Feb 28, 2022, 1:57 PM

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every mail, like new orders, new invoice etc

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from customer and company side

earnest blade Feb 28, 2022, 1:58 PM

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Can you share a Payment Intent ID where I can see this please

young geode Feb 28, 2022, 2:04 PM

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src_1KXNraI3ds1oYe9aYnT6JyRU - not sure if this is the right ID?

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pi_3KXNrjI3ds1oYe9a1VeyQ3YI - it must be this one, sorry

earnest blade Feb 28, 2022, 2:09 PM

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Taking a look

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The receipt for that payment hasn't even been sent

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You'll need to give us an idea of what is old/new

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because I'm looking at the receipt via the Dashboard, but have no idea what the design should look like

young geode Feb 28, 2022, 2:12 PM

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no not the receipt but the "order received"-mail

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so this is our old branding - this is the mail I got with my test order

earnest blade Feb 28, 2022, 2:13 PM

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Well, that's not a Stripe receipt. So that's coming from elsewhere

young geode Feb 28, 2022, 2:13 PM

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and this is how it should look like - I took this screenshot in the branding settings

earnest blade Feb 28, 2022, 2:13 PM

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Have you setup some kind of third-party to manage receipts via webhooks?

earnest blade Feb 28, 2022, 2:13 PM

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young geode and this is how it should look like - I took this screenshot in the branding set...

This is what I see

young geode Feb 28, 2022, 2:13 PM

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oh yes via Wordpress, let me check

earnest blade Feb 28, 2022, 2:14 PM

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You don't have Stripe payment emails enabled: https://dashboard.stripe.com/settings/emails

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Switch that toggle and it'll work (for live payments, we don't send receipts in test)

young geode Feb 28, 2022, 2:16 PM

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alright, thank you - sorry for bothering you it was really from WordPress just found it

earnest blade Feb 28, 2022, 2:20 PM

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Np!

#livsmart-branding