xxxxx-refunds

[spiral mango]

so you're using Connect you mean? Which model(Direct or Destination)?

[plucky sequoia]

Direct.

basically what's the difference between direct and destination?

[spiral mango]

Well if it's Direct you issue the refund by calling https://stripe.com/docs/api/refunds/create with the Stripe-Account option (https://stripe.com/docs/connect/authentication) .

If the connected account doesn't have enough balance to issue the refund(might happen if it's been a while and the money was paid out, like you said), it's created in the pending status instead (https://support.stripe.com/questions/pending-refunds-due-to-insufficient-funds-or-stripe-balance) and will process once the connected account processes some more payments and has money.

[spiral mango]

there's a lot, https://stripe.com/docs/connect/charges is the starting point

[plucky sequoia]

with the connected account , you mean by the stripe balance ?