#Jonas-tax
opal dust
Hi! we cannot really help with this types of questions here. I would recommend to ask that directly to Stripe support here: https://support.stripe.com/?contact=true
And FYI you can find the list of Stripe apps and extensions on this page: https://stripe.com/partners/apps-and-extensions
left owl
👍 Thanks 🙂
left owl
hi @opal dust
I've encountered two other questions regarding invoices.
I think nearly every company in the EU will have exactly the same questions:
-
Quite often customers want to change to the billing address / the contact person on an invoice. Is there a way of changing that info for "finished" invoices? Or how should we deal with that change request?
-
Quite often user forget to add their vat-id/company name (we offer the
tax_id_collection). Is there a way to add this vat/company info to a "finished" invoice?
Or also happened a few times in the past for (2): User had a typo in the vat_id and wanted to change it on the invoice
tired herald
What do you mean by 'finished'? Paid? Draft? Open?
left owl
Paid or open
E.g. a user purchases a subscription. At the end of the month he checks his invoice because he has to send the invoice to his tax consultant.
Then he sees that he has a typo in the address/vat_id or anything and want a change there.
He will email us and aks: "Hey could you please update the XY on my invoice, because my tax consultant asked me".
The invoice is already paid. According to the documentation only draft invoices could be changed.
But how should we handle this common scenario?
tired herald
Yeah, you can't unfortunately. Once open (finalised) or paid they're immutable
left owl
Ok. So the workaround is to refund the payment and request a new payment?
Or is there anything in the roadmap to offer such use cases?
I think refunding does not make that much sense, because we have to pay the transaction fees to stripe (which might be lot for high price products)...
tired herald
Or is there anything in the roadmap to offer such use cases?
I don't know I'm afraid!
I'd suggest double/triple checking invoice details before sending them
left owl
ok. Is there any stripe team which I can contact for support?
tired herald
In regards to?
left owl
To ask
- how to handle such use cases
- if there is anything in the roadmap to support such use cases (e.g. function to create "Correction invoices")
tired herald
The options are limited, I'm afraid:
Draft invoices are fully editable. Once an invoice is finalized, monetary values, as well as collection_method, become uneditable.
If paid then it's completely immutable AFAIK
It's a pain point for many users, but I'm not sure what is currently on the roadmap to address it
left owl
ok anyway. Thanks for your help...
tired herald
Np!