henryyi-terminal | Stripe Developers | Page 1

wise dust Feb 18, 2022, 11:13 AM

#

we can chat here to keep the main channel clear, what's up?

rigid ginkgo Feb 18, 2022, 11:15 AM

#

First, the card reader frequently disconnected from our ordering machine.

#

it's an M2 reader

#

Second, discoverReaders function in the stripe-terminal-android SDK frequently got stuck and could not find any reader.

wise dust Feb 18, 2022, 11:19 AM

#

I'd suggest writing to our support team at https://support.stripe.com/?contact=true with full details such as

the ID/serial numbers of the readers where this happens
the firmware version of the reader
the exact code you are using in your Activitys in Android for using the SDK
the contents of Logcat logs when this happens, with verbose logging enabled via LogLevel=VERBOSE (https://stripe.dev/stripe-terminal-android/core/core/com.stripe.stripeterminal/-terminal/-companion/index.html#1541288677%2FFunctions%2F-1814817128)

rigid ginkgo Feb 18, 2022, 11:24 AM

#

Have tried that before but haven't heard anything from your support team.

#

Currently extremely frustrated.

wise dust Feb 18, 2022, 11:25 AM

#

I see! what is your account ID? acct_xxx, it's on https://dashboard.stripe.com/settings/account at the top right.

rigid ginkgo Feb 18, 2022, 11:27 AM

#

acct_1DhpYbGxZnmZySJb

#

By the way, may i ask if you are a technician? or a customer service representative?

wise dust Feb 18, 2022, 11:29 AM

#

I see a few support tickets from you but they've all been responded to, feel free to reply to any of them with a detailed description of the problem and the information I asked for above.

wise dust Feb 18, 2022, 11:30 AM

#

rigid ginkgo By the way, may i ask if you are a technician? or a customer service representat...

I work for Stripe

#henryyi-terminal