#Nadiya-renewal
sleek cedar
heya @warm stream, yes, Stripe can send emails for subscription renewals. it's a feature which you can enable/disable here : https://dashboard.stripe.com/settings/billing/automatic
warm stream
this mail will work both on test and live mode?
sleek cedar
it won't work in test mode
sleek cedar
are they Standard connected accounts?
warm stream
express
sleek cedar
you're creating the subscription directly on the express account?
warm stream
well.. we're actually not using connected account now, but there is a chance that we'll switch to stripe-connect soon. so i'm just asking beforehand.
warm stream
you're creating the subscription directly on the express account?
sorry, i don't really know about the correct way to make subscription on express account
sleek cedar
let me change my question, who would be the merchant of record if you create a subscription using Express accounts?
warm stream
it should be the connected account holder.
platform account holder does not want any interaction with the users purchase
sleek cedar
hmmm, i don't know the answer to this off the top of my head. Can you write in to Stripe Support and they'll help you out with your question. The way you would want to phrase it is :
Will Stripe send renewal emails if the subscription is using direct charges and the connected account is an Express account?
yes sure, thank you for your help
sleek cedar
@warm stream onesec
i don't think the scenario where the platform account holder does not want any interaction with the customer would work here though
the accounts are Express accounts, so if a dispute happens, there's no way for an Express account to answer the dispute
warm stream
so, its all resposnsible for the platform account holder?
sleek cedar
to give an example, when a dispute occurs, the Express connected account should respond to a dispute. However, the Express connected account cannot do that via the Stripe Dashboard. So the platform is going to need to provide some kind of application/UI for the Express connected account to respond to disputes.
it's a similar situation for refunds
warm stream
sorry, i think i'm diverting from the original question.
But can you please suggest suitable connect account if this is what we need 👇
Its a page building site (landing pages), where users of this site can create multiple landing sites and can sell products online. Their customers should contact them (connected account holder) for refunds and if there is any dispute. Actually platform account holder does only want to provide a way to communicate between their user and their customers.
So, there never should be platform account holder - customer communications, only communication between users and their customers
currently , we're using multiple stripe accounts (instead of connect) by entering public and private key pairs
sleek cedar
ah, to clarify, the platform wouldn't want to build additional features for the connected accounts to perform disputes/refunds as well right?
the platform would ideally want the connected account to do all of those through the Stripe Dashboard
warm stream
yes , exactly
sleek cedar
then you should go with Standard Stripe connected accounts instead and direct charges
you may want to give this guide a quick scan : https://stripe.com/docs/connect/charges
warm stream
ok, so in standard connect account, the connected account holders can manage all by themselves?
sleek cedar
yep
warm stream
are they Standard connected accounts?
so, is there any change of answer to this one?
sleek cedar
and if you're using standard connected accounts, the answer to your question about whether Stripe will send renewal emails is yes
😁
warm stream
oh nice!
sorry, the platform account holder has to set the mail setting in this case?
sleek cedar
yep, that's right, the platform account holder has to set the mail setting
warm stream
perfect! thank you so much !!