#ronwaffle-connect
spare talon
test mode
I can see in my platform account it needs more info but when I log in I don't see where to complete this
subtle crow
and what acct type
spare talon
standard
subtle crow
for Standard, you have to add that info in the Settings page
typically, Standard acct owners get emails from Stripe on what info they need to update
spare talon
I can see in business information it says pending verification
is payouts disabled on all test accounts?
heavy hawk
It all depends on what information is collected
spare talon
I don't understand. How do I complete the information it is asking for
heavy hawk
These are test accounts that you created, aren't they?
(Just trying to make sure I'm clear on the scenario)
heavy hawk
Okay so log to the Stripe dashboard as that account. You should be prompted to provide additional information in order to enable payouts.
spare talon
but I can see payouts is disabled because of this
spare talon
Okay so log to the Stripe dashboard as that account. You should be prompted to ...
Ye I don't see it
heavy hawk
Really? In a banner across the top of the page?
heavy hawk
This is logged in as the test account, yes?
spare talon
yes
heavy hawk
And you should have received an email to verify the email address for this test account. Did you do that part?
spare talon
ye I've verified
heavy hawk
Alright, I just created a new Standard account (why I took so long) and I can confirm this takes a little while to process. I initially logged in using my new account and didn't see anything either.
spare talon
So I just have to wait?
I'm just unsure where this ID verification thing is for documents if that's what I'm missing
heavy hawk
Yeah, I just created mine and it says I'm missing my SSN for payout verification. I'm looking for it. I swear when I did this a month ago it prompted me on login
spare talon
Ye I think I've done it before too, just can't remember
How come I can create many account/account links with the same email?
heavy hawk
The email is an optional parameter. So I don't think there's much validation except that it correspond to proper email formatting.
heavy hawk
I wouldn't say that necessarily.
I think the workflow may have changed and it's a little less intuitive. Which is why I'm trying to go through it with you
heavy hawk
You can create a new link with the existing account ID and test it out. The data you've already provided should be populated
heavy hawk
If you log in to your platform account, go to your connect page, and click on the account in the pending status, you should be able to click the Pending icon near the title and see what items are causing the hold up
heavy hawk
Okay so in the settings for that account, under Business Details, you should be able to provide that information
wooden maple
heya @spare talon, are you able to share the connected account id that you're having trouble with?
spare talon
heya <@!496780748993331220>, are you able to share the connected account id that...
Sure what do you need, the email?
wooden maple
nono, please don't share your personal email on a public channel 😅
spare talon
😰
wooden maple
when you're on the connected account page, on the upper right hand corner, there should be a copy id or if you look at the url, there should be something like acct_123
spare talon
acct_1KOodhPSeB1hwyhu
wooden maple
hmmm, the info may be taking a while to verify. But to be sure, can you reach out to Stripe Support and ask them about this? They're better equipped to help you with verification issues like this https://support.stripe.com/contact/
wooden maple
yep totally understand. It's actually pending verification right now
so it's not that you need to provide additional information, it's that our system is still verifying the information you've already provided. Does that make sense?
spare talon
Ah ok that makes sense
But why would a test account need verification? When I just clicked use test IDs for this part
wooden maple
test standard connected accounts are a bit quirky 😅
spare talon
Ah ok no worries.