monshery-connect-countries

[lyric vigil]

Hi there 👋 can you clarify what type of connected accounts you're using?

If you're using Express accounts then I believe this is the page you're looking for:
https://dashboard.stripe.com/test/settings/connect/express

[woven walrus]

Hey

sorry for delay

i have all countries enabled

when i go to onboarding

i still cannot change the country

So there's something else not working

[lyric vigil]

How are you creating the connected accounts?

[woven walrus]

with a link and create account

[lyric vigil]

Thanks, double checking some things as my test flow prompts for country.

[woven walrus]

Sure thing

[lyric vigil]

Since you're creating the account, you'll need to specify the country for it. If you don't, then the country for the account will default to match the country on your platform account.

[woven walrus]

Hmm that's kinda counter intuitive no ?

So basically i have to collect that from the client before i send them to account creation ?

[lyric vigil]

Sorry, double checking one more time because you're right, that doesn't sound ideal.

Alright, let me take a step back. I just ran through a test where I:

1. Created a new express account with no info
2. Created an onboarding link for that account
3. Started the onboarding flow and was prompted for the country on the 3rd page

[woven walrus]

And were you able to change the country ?

because we cannot

[lyric vigil]

Seem to be able to. Can you clarify what you mean when you say you can't?

[woven walrus]

on the 3rd page my country is greyed out.

One sec let me try another use

user

and then i'll take a screenshot

If you need more details about the account let me know

[lyric vigil]

So the thing that I noticed during my testing is when I provided a country while creating the account, then I couldn't change it during the onboarding flow. But when I omitted the country during account creation then I could select the country during onboarding.

I'd also suggest that you always open the onboarding links in an incognito tab to prevent it from clashing with any existing Stripe sessions (like if you're logged into the dashboard).

[frank escarp]

Can you share the account creation request id? I suspect you might be specifying capabilities at creation time.

https://stripe.com/docs/api/request_ids

[frank escarp]

On this settings page you can define the capabilities you want to use for each country you support

If you override that by specifying capabilities in the account creation request, a country is also required. If you do not include a country your platform country is used.

[woven walrus]

where can i find the ID ?

[frank escarp]

In the response headers

https://stripe.com/docs/api/request_ids or https://support.stripe.com/questions/finding-the-id-for-an-api-request

[woven walrus]

Yes we are specifiying capabilities during creation .

[frank escarp]

You should remove that, and configure your preferred capabilities in the settings page toby linked

[woven walrus]

mm

So in settings to set the capabilities ?

there's somewhere in stripe account to check the request ID

cant remember where it was

At https://dashboard.stripe.com/test/settings/connect/express i dont see anycapabilities section

[frank escarp]

You can search your dashboard logs: https://dashboard.stripe.com/test/logs

[woven walrus]

req_CBXqJbim8ycOPj

req_MQPtMOM4KP4yay

req_KWhjeSde5K2JCY

req_UYTMFV1BAPhQJm

req_qKqJc8XaO0FhMz

req_7NF6FL8VnvJukR

this the last 6 requests

[woven walrus]

Almost all of them are selected

And some are checked but grey checked

i also see that israel cannot receive payments which is which because they can receive transfers which is what i need

[frank escarp]

I'm not familiar with what's available for each country, but setting capabilities in the account creation request is why you can't change the country during onboarding

You must either specify the country along with the capabilities, or omit the specified capabilities

[woven walrus]

Ahh wait

Does card_payments: {
requested: true,
},

ok where can i set capabilities account wide ?

[frank escarp]

What do you mean? That's the configuration you set up in the express settings

It depends on the country

[woven walrus]

If i do not require capabilities during account creation, where can i set this up ?

[frank escarp]

What do you mean?

[woven walrus]

For a connected account to reviece money transfer i assume i need to have that capability ?

If that's the case and i cannot set this up during account creation programmatically, what other option do i have ?

[frank escarp]

You set the default for that country in the settings page

ie, add the countries to the list I showed for transfers

[woven walrus]

I see, well i added all the countries

I will remove the capabilities and check again