GeorgiP-connect-qs

[quaint heart]

Hello 👋

[valid cargo]

Stripe Connect is our offering for online marketplaces, it can enable you to set up merchant accounts that others can buy from https://stripe.com/connect

That being said, I am a bit unclear on your use cases for deposits and withdrawals.

Essentially, there Customer objects that can make payments. And Stripe Connect allows you to create Account objects that can take payments.

I think what you are describing may be possible by using both of those to represent each merchant. That being said, I am a bit unsure if we support that as a business case https://stripe.com/restricted-businesses

So, please reach out to support to see if we can support the withdrawal and deposit aspect of your use case. I will send some documents that you can look at to plan out more of the specifics if we do. https://support.stripe.com/?contact=true

[quartz plume]

Hey guys, thanks for responding. Are you familiar with NBAtopshot.com?

We want to create a similar customer experience, where the user can purchase/deposit with their preferred payment methods.
Afterwards, they may decide to sell some of the products they've purchased. This happens on our marketplace (peer-to-peer).
When sold, the money is going to their platform wallet.
The user can then decide if they want to withdraw, buy more product(s) or keep them there

[valid cargo]

Understood, I think it would be possible technically do do that. Like our APIs would allow you to charge users and keep track of balances like that (though it would be across a couple seperate balances for some of our objects). Unfortunately I am not sure if we support that as a policy decision

So you can probably do that with Connect and some code to handle Customer and Account balances
https://stripe.com/docs/connect/account-balances
https://stripe.com/docs/billing/customer/balance

My guess is that it probably is supported, but I am not a definitive resource on that so it would be best to confirm that with our people that can speak definitively about the business/policy aspect of this.

[quartz plume]

Thanks! I've written to your Sales team, as well as raised a support ticket but I still haven't received any responses, more than a week now

[valid cargo]

Can you DM me the email that was used to write in? I can't push on the tickets unfortunately but I can take a quick look

Also we do offer chat support from that Support page. If it is available that should get you in touch quickly

[quartz plume]

I've written on DM 🙂

[valid cargo]

Thank you, will check in to it

So I can see that conversation but unfortunately I don't have the same permissions as support so I can't see much outside of that.

Have you tried our chat support yet? I think their permissions are closer

[quartz plume]

I will try it