stripe_connect_platform | Stripe Developers | Page 1

limpid trench Jan 17, 2022, 4:37 PM

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quick pebble Jan 17, 2022, 4:39 PM

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Do you see anything on 1/16 yesterday that is a request from us?

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Question on a Stripe Connect Customer's customer who was cancelled after trying to update a credit card. evt_1KIwj1ARO6wJn972IWs7QLEa

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I think I should be able to look up cus_KmuHwkJTJhDtXy and see payment method #1 failing and then an updated cc #2 also failing but do not. Looks like his cc never got updated so customer was cancelled so our Stripe Connect customer is upset. Do you see anything on your end?

limpid trench Jan 17, 2022, 4:45 PM

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I'll look in a little bit! It's quite busy and this is an involved question so it will be a while.

quick pebble Jan 17, 2022, 4:45 PM

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ok

limpid trench Jan 17, 2022, 4:56 PM

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I see two requests you try to add a token to the customer and they're declined(adding a token runs a $0 charge to validate it and those can be declined).

Looks like the token in both cases is the same underlying card, which looks like the same one that was already on the customer.

quick pebble Jan 17, 2022, 4:56 PM

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We should have made two API calls and I want to see why they failed:
1.) subscription = Stripe::Subscription.retrieve(stripe_subscription_id, {stripe_account: params[:stripe_user_id], stripe_version: "2016-07-06"})

2.) customer = Stripe::Customer.retrieve(stripe_customer_id, {stripe_account: params[:stripe_user_id]})

Would the log of the failure be in my account (platform) or the Stripe Connect customer's account.

They seemed to have failed b/c it went to the error block but I need to know specifically why.

limpid trench Jan 17, 2022, 4:57 PM

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or the Stripe Connect customer's account.
that one

limpid trench Jan 17, 2022, 4:58 PM

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quick pebble We should have made two API calls and I want to see why they failed: 1.) ...

I don't see any failures on GET requests like those since 11 Jan

quick pebble Jan 17, 2022, 4:58 PM

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OK, in the event logs of the customer? I see in our logs we sent this token - can you look up a request by the token?
"stripeToken"=>"tok_1KIdv9ARO6wJn972ivjVCZMG",

limpid trench Jan 17, 2022, 4:58 PM

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I can't , but yes, you sent a request with that token and it returned an error yep

quick pebble Jan 17, 2022, 4:58 PM

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oh good. What was the error?

limpid trench Jan 17, 2022, 4:59 PM

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generic decline

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as I said above, validation charge was declined by the bank

quick pebble Jan 17, 2022, 4:59 PM

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And can you direct me to where I can find that record. Angry customer needs some documentation

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That our app was functioning.

limpid trench Jan 17, 2022, 4:59 PM

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it's https://dashboard.stripe.com/logs/req_iIazC5EosUWhUv but it won't say much except there was a decline

quick pebble Jan 17, 2022, 4:59 PM

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Good enough for me!!!!! Thank you!

#stripe_connect_platform