#urvashi-negative-balance

1 messages · Page 1 of 1 (latest)

icy plume
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Hi Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

little basin
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ok

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acct_1JU9C0FGsGr3lMO2 is this merchant id?

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there is no another id

little basin
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?

icy plume
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Hi @little basin thanks for the waiting, I'm pulling out your account profile, please give me a sec

little basin
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sure

icy plume
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OK, so I saw you were testing £1.00 payment, with £0.1 application fee

little basin
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yah

icy plume
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However, the Stripe fee is £0.23, which is more than the application fee that you collected from the connected accounts

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I'd suggest you to increase the application fee so that can you can cover the Stripe fee.

little basin
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oh ok i need to add this amount to application fee right ?

icy plume
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Yes make application fee > the Stripe fee

little basin
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and how can i set my balance positive now

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will it bother my further transactions ?

little basin
icy plume
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You can click the Add to balance button to add funds to your account

little basin
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no my account is of UK

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and there is no option to add balance

icy plume
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Here's the button

little basin
icy plume
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What options do you have when you clicks on More?

little basin
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view payout status

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only option is there

icy plume
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I see, yup Add to balance is only for US accoutns

little basin
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haa so now what .. if I will charge a card .. will it to add in main balance .. ?

icy plume
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Make a charge on your account or connected accounts?

little basin
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can i charge connected accounts too ?

icy plume
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One way to top up your balance is to make a charge on your account.

little basin
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what if i will charge 4242 card

little basin
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country

icy plume
little basin
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got this page

icy plume
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You can add fund by making a payment to your account via this page

little basin
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ok Thank you so much 🙂