#Augustinho - Connect
rare turret
Hey Pompey
We are using Stripe's Standard system
The status is only pending and the account has “payment by card” disabled
echo meteor
I'd reach out to our support about that https://support.stripe.com/?contact=true
rare turret
We are developing the split, using test mode, accounts are pending, are requesting documents, can you help me?
echo meteor
Ah so this is figuring our your flow for this. Can you send me the account ID?
rare turret
Do you have a phone number, whatsapp, any more practical way to resolve this contact?
echo meteor
And have you checked the requirements to see if there are any outstanding? https://stripe.com/docs/api/accounts/object#account_object-requirements
rare turret
Ah so this is figuring our your flow for this. Can you send me the account ID?
One minute
echo meteor
We don't have a call option on this server unfortunately.
rare turret
How do I find the account ID?
Do you have contact with any Brazilian from the stripe?
echo meteor
I would reach out to our support about this https://support.stripe.com/?contact=true
They have a call option and should be able to address your situation better
This server is more for coding questions, they will better be able to address your account issue
echo meteor
Unfortunately I can't help with that kind of problem. Support will be able to, they also have chat and call options
rare turret
it appears as pending but in the second image it is as active
acct_1K6D8W4GASvU5k0a
this is the account id
echo meteor
Unfortunately I still can't help. I asked for the ID when I thought this was a coding issue that I could look in to but unfortunately I cannot. Please reach out to support.
rare turret
Okay, thank u