#Gab-Connect

1 messages · Page 1 of 1 (latest)

hasty violet
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Hi Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

static mason
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Shall I write it publicly in this channel?

hasty violet
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Yes please, it's ok share the merchant ID

static mason
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Here it is I guess acct_1IT7WdJZXToOOk0Q

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I took it from my "master" stripe account here https://dashboard.stripe.com/settings/account. It is the account from where I have created 2 express connected accounts

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This one is one of my 2 connected accounts I cannot logged in acct_1J0Uy9R3ODJ8210j

hasty violet
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Thanks, let me take a look

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It seems like the email of acct_1J0Uy9R3ODJ8210j is not yet confirmed

static mason
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Ok I see, here is the other account I cannot logged in acct_1KDrcoQusxL04nQQ For this account the email exists but I have never received any email from Stripe. Should I have received at least one when the express account has been created ?

hasty violet
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the email address for acct_1KDrcoQusxL04nQQ is not confirmed either.

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yes you should receive an email from Stripe after a successful connection.

static mason
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I'm a bit lost. In my workflow those connected account will be dynamically created exposing to the final user an onboarding link. I'm trying to understand deeply what will be the "direct" communications between Stripe and the user (if there are any). Also I try to understand if I can control the access of the connected express account to its dashboard.
I'm not sure to understand if the user will have access to its Express dashboard or if the platform can chose not keep it access. In this case there would be no direct email from Stripe to the user.
From what I understood from your answer (tell me if I misunderstood), my user should have receive an email from Stripe as soon as the onboarding was completed. But I cannot see any from this valid mailbox. Then with this email user could access to its dashboard and the platform cannot control this behavior.

hasty violet
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How do you onboard your Express merchants? do you create account link sand send them the URLs?

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Did you receive an email from Stripe informing you that a merchant has onboarded your platform?

static mason
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For now I'm doing it manually from the dashboard of my platform account.
Yes I have well received an email telling those accounts have been succesfully onboarded

hasty violet
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login link is a single-use URL that allow your merchants to access the express dashboard

static mason
hasty violet
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Hi @static mason my shrift is over, my colleague will continue to support you,

twilit river
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my user should have receive an email from Stripe as soon as the onboarding was completed. But I cannot see any from this valid mailbox
that's only in livemode, in test mode those emails are not sent

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if we need more information from the account holder, we email them and there's a link they can use to access the onboarding pages again and enter the info; additionally as the platform you can have an option in your UI to redirect them to the Express dashboard at any time

static mason
twilit river
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what is "the self-serve-access method" exactly?

but the way it should work as far as I know is you redirect to the LoginLink URL. On that page it asks for the phone number you entered when creating your Express account, and we send an SMS to it for you to authenticate and log in.

static mason
twilit river
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oh right yeah, that is new

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I've never tried it myself yet. My guess is it probably only works for livemode accounts(not sure what exact errors if any you saw, but that seems most likely to me)

static mason
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The error I have is Email not recognized.

twilit river
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yeah most likely it only works for livemode accounts then I would say

static mason
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Ok so I shall try with the other login way (login link) using the api if I want to see what the user would see in its dashboard. I previously used the button "loggin as" the user to have an idea but another Stripe staff told me I see more features than what the end user would see.
But there come my next question, because of this alternate login way, how can I totally disallow this kind of access in case I think the express dashboard doesn't fit my needs?

twilit river
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by "this kind of access" you mean the self-serve options and emails etc? You can't, that is part of what Express is. If you really don't want them then you'd need to use Custom accounts and put extensive development work in to building your own white-labelled dashboards.

static mason
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Ok so in case I stick with the express account, would the user receive any email from Stripe stating or refereing to the link to go to its personnal dashboard?
For instance in case the user as fullfill all the unboarding requirement would he receive such an email?

twilit river
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not sure, since none of this exists in test mode I'm not too familiar with what emails are sent and what they contain. But they might contain a link, or we might change them in future to contain one yes, this is all inherent to the intended product vision for what Express is.

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for now I would use a LoginLink and look at the Express dashboard itself first

static mason
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Ok I have just connected using the api, it is true the dashboard is really dry. As for now I dont see any reason to unforce the user not to see it.
Can you just confirm I can still build any custom screens in my plateform using the api like a simple payments history table or whatever?

twilit river
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yep, you can use the API and get any information you'd like and build your own UI for the user as well