zabulous-Identity

[timid crown]

Thank you for providing feedback 👍 Could you provide a screenshot on the step requests selfies screen and request link by SMS? How does the SMS link look like?

[jaunty frost]

I have screenshots disabled for my SMSs since they are used for ID verification 😆

[jaunty frost]

The link looks like https://verify.stripe.com/start/<hash> and it resolves to https://verify.stripe.com/document_select

The same type of link is generated by Email, QR, or browser link. They all make the same hashed link that resolves to the document_select page.

[jaunty frost]

Here are the screens from the deskop. In these screens, I have just finished uploading the ID document successfully, and can't go back to that. This screen is requesting the camera access for selfies:

[jaunty frost]

And then I click Generate Link and this screen appears:

[jaunty frost]

And then any of those methods generate or send a link that looks like https://verify.stripe.com/start/<hash> which goes to https://verify.stripe.com/document_select

[timid crown]

Hi, thanks I will take this internally. Just to confirm are you a merchant? Do you have a Stripe account?

[jaunty frost]

which looks like this

[jaunty frost]

Thanks for asking. This is a user-facing UX report, not a merchant or account UX report. The Stripe ID verification flow is being presented to me to verify my identity as a customer of a business that uses the Stripe ID verification system. That's how I've encountered the issue.

[timid crown]

Yes, thanks for confirming. That's what I think 🙂