DopeScott-subscriptions | Stripe Developers | Page 1

lime lichen Nov 9, 2021, 10:20 AM

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@wanton sphinx it did invoice immediately : https://dashboard.stripe.com/test/invoices/in_1JtrRoAB6nXSSVnpNHsOEgtv

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it's just that the proration means there was an overall negative amount(the customer gets credited for the unused time on the old plan)

wanton sphinx Nov 9, 2021, 10:24 AM

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So, I have customer that has spent 9.99 in total.

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Now, that I upgraded the plan to a better one, it still is 9.99 spent from this customer

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The upgraded plan costs 19.99

lime lichen Nov 9, 2021, 10:25 AM

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yep!

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to be clear this is how our proration works:

wanton sphinx Nov 9, 2021, 10:25 AM

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Yes, but shouldn't it be at minimum 19.99 spent?

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overall

lime lichen Nov 9, 2021, 10:26 AM

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I don't understand what you mean exactly

wanton sphinx Nov 9, 2021, 10:26 AM

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Created subscription, customer paid 9.99 for it. User total is 9.99 spent on this organization

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Customer gets upgraded to better plan (19.99), customer paid .. nothing?. User total is 9.99 spent on this organization

lime lichen Nov 9, 2021, 10:28 AM

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it's not that simple since you changed this subscription dozens of times so it makes it a lot more complicated https://dashboard.stripe.com/test/invoices?subscription=sub_1JtqJJAB6nXSSVnpM25NU3gv

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in a simple example what should happen is

Created subscription, customer paid 9.99 for it.
upgrade to 19.99 with always_invoice after an hour
the invoice has a negative amount(prorated amount of 9.99 (plus or minus some cents, depends how far into the time period it's been) for the rest of the month
the invoice has a prorated amount for the rest of the month on 19.99
it should work out to about 10-ish

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I'd suggest starting with a fresh customer and subscription and doing that, the problem with this customer is there are so many previous changes it's really hard to understand it in simple terms

wanton sphinx Nov 9, 2021, 10:31 AM

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Okay, is the billing_anchor_cycle = now by default?

lime lichen Nov 9, 2021, 10:31 AM

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for example you have applied balances involved

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(like if an invoice is negative, it adds to the customers balance and that gets offset against future payments, so it really complicates trying to understand things in a simple case)

lime lichen Nov 9, 2021, 10:32 AM

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wanton sphinx Okay, is the billing_anchor_cycle = now by default?

no

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the billing cycle doesn't change when you upgrade the plan, except in specific circumstances(these ones https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#immediate-payment) or if you manually pass billing_cycle_anchor, as I see you did on previous requests on this subscription

wanton sphinx Nov 9, 2021, 10:34 AM

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Okay, I'll try clearing the subscriptions then and trying again. Thanks for now!

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Is there a way to reset customers payments? Without resetting data such as card info?

lime lichen Nov 9, 2021, 10:37 AM

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there is not, I would just create a new Customer instead

#DopeScott-subscriptions