casey-Custom-Connect | Stripe Developers | Page 1

wary iris Nov 4, 2021, 9:07 AM

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austere granite Nov 4, 2021, 9:10 AM

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I think I found answer to "2"

Stripe::Payout.create takes currency as an argument

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@wary iris but still need help with "1"

wary iris Nov 4, 2021, 9:13 AM

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Please let me refer to the documents and come back to you 🙂

snow path Nov 4, 2021, 9:14 AM

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(I think our friend at Support would be the best to assist)

austere granite Nov 4, 2021, 9:15 AM

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@wary iris thanks

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@snow path the stripe docs state that it's not required but it gets required in testing environment...
so I wasn't sure what to expect in production

snow path Nov 4, 2021, 9:18 AM

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I think it's not a problem between Test mode vs Live mode, but honestly I am not certain. I would suggest to reach out to our friend at Support and they would be the best to assist you with requirements and spec

fervent girderBOT Nov 4, 2021, 9:18 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

austere granite Nov 4, 2021, 9:19 AM

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hmm I see.. then are you assuming that the required verification documentation is not correct?

snow path Nov 4, 2021, 9:21 AM

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I think there could be other reason

austere granite Nov 4, 2021, 9:22 AM

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but I'm using exact "successful" values in testing docs too..

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Canadian individual doesn't even have to provide any id number

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so I'm not sure why it would trigger additional verification every single time

snow path Nov 4, 2021, 9:25 AM

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Just double check, I see requirement on name/dob/address. Have you provided address?

austere granite Nov 4, 2021, 9:26 AM

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no for "transfers"

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it doesn't show "address"

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and they are also not in "requirements" 🙂

snow path Nov 4, 2021, 9:28 AM

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Hmm I am seeing this

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From the link you provided

austere granite Nov 4, 2021, 9:28 AM

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Screen_Shot_2021-11-04_at_2.28.35_AM.png

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have you selected correct service agreement and capabilities?

snow path Nov 4, 2021, 9:31 AM

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I only have one choice 🤔

austere granite Nov 4, 2021, 9:35 AM

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CA custom connect account only accepts "recipient" agreement

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maybe the account you're using doesn't have cross-border payouts enabled?

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https://stripe.com/docs/connect/service-agreement-types#recipient

Service agreement types | Stripe Documentation

A service agreement establishes the relationship between Stripe and the platform's users.

snow path Nov 4, 2021, 9:36 AM

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Yeah could be. Sorry I don't have a direct answer for you now. Maybe just contact our Support would be faster as they might have the knowledge already

fervent girderBOT Nov 4, 2021, 9:36 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

austere granite Nov 4, 2021, 9:37 AM

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I'm already talking to one after your suggestion

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so far they have no clue

snow path Nov 4, 2021, 9:38 AM

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Is that Live Support? Let them open an email conversation and further support will come

austere granite Nov 4, 2021, 9:39 AM

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yes

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hmm I see. I will ask them to start the email conversation if I don't get any help 🙂

burnt plank Nov 4, 2021, 9:40 AM

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if it's asking for a document it probably means we can't verify the account from the other info. If it's test mode make sure you use 1/1/1901 as the date of birth so the programatic verification works.

austere granite Nov 4, 2021, 9:41 AM

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yes 🙂

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I used the exact values

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from the testing connect do

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c

burnt plank Nov 4, 2021, 9:42 AM

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interesting. What's the acct_xxx ID of this account?

austere granite Nov 4, 2021, 9:42 AM

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acct_1Js20vQdT83WUHhR

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the additional verification gets triggered on every single account I create without identity document 🙂

burnt plank Nov 4, 2021, 9:47 AM

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well it's not required, the account is fully active right now. The docs are the minumum requirements to activate the account, I think the document requirement in eventually_due is just that it will eventually be needed if the account passes a certain threshold of payouts as that hits compliance triggers.

austere granite Nov 4, 2021, 9:47 AM

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But if you're doing a testing for a custom connected account, you can disregard uploading an ID since it is for live accounts.

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this is their quote

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@burnt plank we've been collecting all eventually_due requirements from users ahead of time so they don't ever get "disabled" period and can provide whatever necessary with some bandwith

burnt plank Nov 4, 2021, 9:49 AM

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fair enough, that's an option you are free to do! I agree the docs should be clearer

austere granite Nov 4, 2021, 9:49 AM

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do you think we should ignore eventually_due and only focuses on currently_due?

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but I'm not sure if it will be the case for

burnt plank Nov 4, 2021, 9:50 AM

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looking at it I think that verification is required at $500,000 of volume. Should really be in the docs

austere granite Nov 4, 2021, 9:50 AM

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every single Canadian Individual

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haha finally

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yeah I wanted some clarification like that

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thanks for finding that information

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where did you get it?

burnt plank Nov 4, 2021, 9:50 AM

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austere granite do you think we should ignore `eventually_due` and only focuses on `currently_du...

it's up to you, you can ask for the minimum to reduce onboarding friction, and progressively ask for the rest when it's needed, or ask for absolutely everything now

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in an internal tool

austere granite Nov 4, 2021, 9:51 AM

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but does that mean in production, identity_document will also show up on eventually_due?

burnt plank Nov 4, 2021, 9:51 AM

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austere granite where did you get it?

yep test mode is the same as live

austere granite Nov 4, 2021, 9:52 AM

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aha.... makes sense

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but it won't move to currently_due until they hit $500,000

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which would be a rare case in our scenario

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time to make some adjustment....

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can you just let me know where you found that $500k information so I can make a note of it?

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@burnt plank ☝️

burnt plank Nov 4, 2021, 9:57 AM

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it's an internal tool

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as I said ideally it would be in the docs, similar to what we have for some other country/capability combinations like here

austere granite Nov 4, 2021, 9:59 AM

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I see.. hmm what would be the best way to download a transcript of this thread? just screenshot-ing?

burnt plank Nov 4, 2021, 9:59 AM

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but basically this is all relating to https://stripe.com/docs/connect/testing-verification#testing-thresholds

Other times they’re triggered by a processing or time component. For example, more information might be required after 1,500 USD in charges or 30 days after an account is created (whichever comes first). To find out what information is required and by when, you can check the requirements[eventually_due] array and the requirements[current_deadline] timestamp.
ideally we'd document the exact triggers but as far as I know they can change as it's all to do with regulatory and compliance reasons, so from your perspective as Custom Connect platform you're intended to treat it generically and just ask for the information when we send you webhhoks about things being currently_due

austere granite Nov 4, 2021, 10:00 AM

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but in this Canadian Individual case, it's for $500k and not 30 days after account creation or $1500, right?

burnt plank Nov 4, 2021, 10:00 AM

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yes, those are just examples above

austere granite Nov 4, 2021, 10:00 AM

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thanks! that makes much more sense

burnt plank Nov 4, 2021, 10:00 AM

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in that specific account I looked at the regulatory requirement was $500k of volume

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it's not really in the API(though should be documented ideally) as this is something we try to abstract(and heavily push to use Express or Standard accounts so we can handle this for you). I wouldn't take my figure above as a hard rule, it's just to explain this specific case, that is the regulatory requirement for that type of account you create today (and it's the same in live and test mode) , it might change, but basically stuff in eventually_due means it might be needed when certain thresholds are hit in the lifetime of the account

austere granite Nov 4, 2021, 10:04 AM

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yeah I totally get what you mean, your explanation was through

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I wasn't going to screenshot it as a hard rule

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but more for the context and reference,

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so I can explain this and decide whether we would like to take the same stance toward this as other eventually_due

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with our team

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or just make it more lenient since $500k is pretty hard to reach 👅

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@burnt plank thanks again

#casey-Custom-Connect