olli-dispute-fee | Stripe Developers | Page 1

atomic tulip Nov 1, 2021, 7:04 PM

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Hey, still looking in to this. Will get back soon with what I can find

vagrant bramble Nov 1, 2021, 7:06 PM

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thanks :)

atomic tulip Nov 1, 2021, 7:07 PM

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To be clear, you mean reverse the transfer to their account and charge them on top of that?

vagrant bramble Nov 1, 2021, 7:14 PM

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yep. i don't think we can use POST /v1/transfers to debit their account as the account may be in a different region

atomic tulip Nov 1, 2021, 7:19 PM

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If these are Express or Custom accounts you can debit them as per this doc: https://stripe.com/docs/connect/account-debits

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There is complexity to the requirements/execution there but does that look basically like what you are looking for?

vagrant bramble Nov 1, 2021, 7:21 PM

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This feature is available in Australia, Canada, Europe, Hong Kong, Japan, New Zealand, and the U.S. Stripe supports Account Debits only when both your platform and the connected account are in the same region (for example, both in Japan).
this is the issue we encounter with that solution sadly

atomic tulip Nov 1, 2021, 7:25 PM

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Ah I see. Otherwise I'm not sure if you can debit them through connect.

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I know another option in some connect situations is to create a Customer object for these connected accounts, have them set up a PaymentMethod with you, and charge that when appropriate

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Will look in to this a bit more

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What part of that specifically are you running in to can I ask?

vagrant bramble Nov 1, 2021, 7:28 PM

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atomic tulip What part of that specifically are you running in to can I ask?

the majority of our accounts will not be in the uk (our region)

atomic tulip Nov 1, 2021, 7:31 PM

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Thank you, looking in to this with that in mind

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So yes, the best way forward here would be to collect payment method details and charge them yourself

vagrant bramble Nov 1, 2021, 7:54 PM

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okay. thanks for the info. would there be a way for us to track our own balance for the customer using stripe to account for negative balances without actually putting the account below zero (aka, the debt isnt debited from the connected bank account, but future payments are used to offset it until it's zero)?

atomic tulip Nov 1, 2021, 7:56 PM

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Track the dispute fees from one account, essentially?

vagrant bramble Nov 1, 2021, 7:58 PM

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yeah

warm furnace Nov 1, 2021, 8:07 PM

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@vagrant bramble I'm not sure I see what your flow would look like. But the dispute fees are taken from your own platform account (assuming you use destination charges) so you can definitely keep track of this yourself

vagrant bramble Nov 1, 2021, 8:19 PM

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i guess we could, thanks. also, if we refund a payment and set reverse_transfer to true, or just POST /v1/transfers/:id/reversals, does the account's balance have to be able to cover the entire cost, or will stripe not allow the balance to fall below zero?

warm furnace Nov 1, 2021, 8:20 PM

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You likely want to read through https://stripe.com/docs/connect/account-balances as it covers all of this in details. but we let connected accounts go negative and take a reserve on the platform's balance instead

vagrant bramble Nov 1, 2021, 9:05 PM

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got it, have a nice day :)

#olli-dispute-fee