Abel-multibanco | Stripe Developers | Page 1

glossy bolt Oct 28, 2021, 10:17 AM

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@bold idol hi! what is a 'reference' exactly? but generally if you want to remind the customer you should store the Source ID src_xxx somewhere, then you can retrieve it from the API and get the redirect[url] again to show to them.

bold idol Oct 28, 2021, 10:40 AM

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a reference for Multibanco payment is a number, which along with the entity number and the cost allow the client to proceed the payment.

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I don't know if the reference has a time limit.

bold idol Oct 28, 2021, 11:01 AM

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@glossy bolt could you please let me know where I should store the source ID? are there some examples for that? Some webpage?

glossy bolt Oct 28, 2021, 11:02 AM

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bold idol a reference for Multibanco payment is a number, which along with the entity numb...

it's part of the Source object

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under source.multibanco.reference, you can see it there after creating one or retrieving it from the API based on the Source ID as I mentioned!

glossy bolt Oct 28, 2021, 11:03 AM

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bold idol <@!844898410389438535> could you please let me know where I should store the sou...

like in your database. you said you want to resend information to the user, so probably you have a database or other system where you store information on the customer , you can store the Source ID there if you want

bold idol Oct 28, 2021, 11:07 AM

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Ok thank you. Do you know if references have a time span where after that period they expire.

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? @glossy bolt

glossy bolt Oct 28, 2021, 11:08 AM

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it's 7 days after the time the Source is created

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https://stripe.com/docs/sources/multibanco#sources-expiration Additionally, pending sources are canceled after seven days if they are not used to receive funds.

bold idol Oct 28, 2021, 11:30 AM

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I have a cliente that payed and the amount got out of his account. But as the reference has expired the payment wasn't done. So he receive an e-mail telling to click on a refund link.

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"Hello,

We are contacting you on behalf of , concerning a €25.00 payment you recently made with them using multibanco. Your order could not be completed. A total amount of €25.00 is waiting to be refunded to you.
To process this refund please submit the required information. Once we have this information, we will initiate the transfer to you.

You can reply to this email if you have any questions.

"

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this was the e-mail he received but he doesn't know what will be asked for the refund to take plac

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place.

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can you clarify @glossy bolt

glossy bolt Oct 28, 2021, 11:36 AM

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we'd ask for their IBAN

#Abel-multibanco