squirez - Onboarding | Stripe Developers | Page 1

celest umbra Oct 26, 2021, 9:25 PM

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Hello!

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What's your issue?

compact mulch Oct 26, 2021, 9:25 PM

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hello

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so the issue is

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that when i go to the on boarding bit for stripe

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i go through the process of getting the passcode to sign in

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i get the text sent to me

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i type in the 6 digit code

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and most of the time

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it does work for some reason

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i get an error message

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i then close the window

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and try opening it up again

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and then am able to get to the next stage within the onboarding section

celest umbra Oct 26, 2021, 9:28 PM

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What does the error message say?

compact mulch Oct 26, 2021, 9:28 PM

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oh and this is all in regards to updating my details

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the error message say

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1 second let me get it

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it says

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An unexpected error occurred

celest umbra Oct 26, 2021, 9:30 PM

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Is this in test mode or live mode?

compact mulch Oct 26, 2021, 9:30 PM

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test mode

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would you like to see screen shots

celest umbra Oct 26, 2021, 9:30 PM

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What type of connected account are you trying to onboard?

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Screenshots would be great, yeah. 🙂

compact mulch Oct 26, 2021, 9:31 PM

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so in this instant im trying to update details of a existing account

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let me get you the screen shots

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as the app is currently running on my phone

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hopefully this is helpful

celest umbra Oct 26, 2021, 9:38 PM

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Are you using your actual phone number or the test phone number?

compact mulch Oct 26, 2021, 9:38 PM

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actual phone

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number

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i get the text message with the 6 digit code

celest umbra Oct 26, 2021, 9:39 PM

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Let me see if I can reproduce the issue. In the meantime can you give me the request ID showing the creation of the Account Link you're using? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

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I'm a bit confused because if you're creating an Account Link to update an existing account you shouldn't be prompted for the phone number stuff, that only happens during onboarding.

compact mulch Oct 26, 2021, 9:44 PM

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req_AHxvorjSeb5qAC

compact mulch Oct 26, 2021, 9:45 PM

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celest umbra I'm a bit confused because if you're creating an Account Link to update an exist...

this is what is happening to me

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maybe i've done something wrong

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the wierd thing is

celest umbra Oct 26, 2021, 9:46 PM

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That Account Link type is explicitly set to account_onboarding, but earlier you said:

im trying to update details of a existing account

Is your intention to have this be an account_update link instead?

compact mulch Oct 26, 2021, 9:47 PM

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essentially yes

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am i using the wrong link

celest umbra Oct 26, 2021, 9:48 PM

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Well, the account ID you specified is for an Express account, and account_update links are for Custom accounts only, so I'm not sure what you're trying to do. 😅

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Let's take a step back; what is your high level goal?

compact mulch Oct 26, 2021, 9:48 PM

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lol

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ok sure

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so i've created connect account

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and i want the owner of that connect account

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to have the ability to update there details

celest umbra Oct 26, 2021, 9:50 PM

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Okay, and you want to use Express accounts specifically?

compact mulch Oct 26, 2021, 9:50 PM

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yes

celest umbra Oct 26, 2021, 9:50 PM

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Okay, you want to create a link that sends them to the Express Dashboard. We have a guide for that here: https://stripe.com/docs/connect/express-dashboard

compact mulch Oct 26, 2021, 9:51 PM

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ok let me read up on this

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i've clearly misunderstood something

celest umbra Oct 26, 2021, 9:53 PM

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Just to clarify, the Express Dashboard only works after onboarding is complete.

compact mulch Oct 26, 2021, 9:57 PM

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ok

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and the account i'm using has been onboarded

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hi again

celest umbra Oct 26, 2021, 10:11 PM

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Hello!

compact mulch Oct 26, 2021, 10:11 PM

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so i need to write some code and test this out

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but before i do that i just need to understand

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using this log in link

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will allow connect account users to update their details

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such as bank account

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address

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etc?

celest umbra Oct 26, 2021, 10:13 PM

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Yes.

compact mulch Oct 26, 2021, 10:13 PM

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what are star you are

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thank you

celest umbra Oct 26, 2021, 10:13 PM

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You're welcome!

compact mulch Oct 26, 2021, 10:13 PM

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i didnt know this before

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i'll get back to coding

#squirez - Onboarding