min agency-transaction | Stripe Developers | Page 1

mint bough Oct 14, 2021, 8:32 PM

#

I can look in to it. Check it for what?

gloomy adder Oct 14, 2021, 8:40 PM

#

I dont see any receipt from stripe

#

Can you show me

#

I will send more

#

ch_3JkPJ4GDWOYrptAj0ElA8Zts

#

I can not check the receipt because the stripe has not send to me

#

@mint bough

mint bough Oct 14, 2021, 8:47 PM

#

Looking in to this in a moment.

gloomy adder Oct 14, 2021, 8:48 PM

#

Thankyou

#

I am direct message to you

mint bough Oct 14, 2021, 8:53 PM

#

We do not provide support over DMs on this server. Will keep the discussion in this thread

gloomy adder Oct 14, 2021, 8:54 PM

#

Yeah, i am still waiting for you, thank you

#

@mint bough

#

@jagged glen

jagged glen Oct 14, 2021, 9:12 PM

#

Hello! I'm taking over for @mint bough , let me get caught up...

gloomy adder Oct 14, 2021, 9:13 PM

#

Yeah, your team so busy

jagged glen Oct 14, 2021, 9:13 PM

#

Okay, can you tell me more about what the specific issue is? You mentioned you didn't get a receipt... do you mean your customer didn't get the receipt email?

gloomy adder Oct 14, 2021, 9:14 PM

#

I need to check for customer

#

To find main information they change

jagged glen Oct 14, 2021, 9:14 PM

#

That's not something we can help with here, but support should be able to assist: https://support.stripe.com/contact

gloomy adder Oct 14, 2021, 9:14 PM

#

No

#

Just find for me the transaction ID

#

Customer need because stripe doesn't sent

#

ch_3JkPwxGDWOYrptAj0YsT7npW

#

ch_3JkPJ4GDWOYrptAj0ElA8Zts

#

I need to find link of page status order

#

@jagged glen

gloomy adder Oct 14, 2021, 9:17 PM

#

jagged glen Okay, can you tell me more about what the specific issue is? You mentioned you ...

Yes

jagged glen Oct 14, 2021, 9:18 PM

#

Sorry, this isn't something I can help you with. I can't tell you specific details about those Charges because I can't verify you own the account. Support can verify you and help you with this though.

gloomy adder Oct 14, 2021, 9:19 PM

#

I just need to check because custom can not receive receipt

#

@jagged glen i can not find by myself

jagged glen Oct 14, 2021, 9:22 PM

#

As I mentioned earlier I cannot help you with this issue here, I'm sorry. Have you reached out to support for help?

gloomy adder Oct 14, 2021, 9:22 PM

#

Support have not check my email

#

By myself can not find this because i dont see any receipt

jagged glen Oct 14, 2021, 9:26 PM

#

I'm sorry, I cannot help you with this issue here. I cannot verify your identity, so I can't give you details about those Charges.

#

Do you mean you wrote in to support and they haven't replied yet?

gloomy adder Oct 14, 2021, 9:27 PM

#

Yes

#

I am customer also

#

This is showing my transaction ID customer order

#

But has not see email

jagged glen Oct 14, 2021, 9:33 PM

#

You may want to remove that image, as it contains a name and email.

#

Beyond that it says an email was sent; if it wasn't actually sent this is something Support would need to help you with. I wish I could help you here, but I can't.

gloomy adder Oct 14, 2021, 9:36 PM

#

In my shop just send order confirm number

#

But receipt from stripe can not

jagged glen Oct 14, 2021, 9:37 PM

#

Sorry, I don't know what that means.

#

Do you have a separate developer question?

gloomy adder Oct 14, 2021, 9:42 PM

#

Sorry, problem is Stripe has not send receipt for me, then customer open case

#

They dont know the money charge from which website

jagged glen Oct 14, 2021, 9:46 PM

#

Stripe Support can help you with that issue. I cannot.

#min agency-transaction